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AutoNation Acura Stevens Creek - Service Center

Santa Clara, CA

4.9
472 Reviews

472 Reviews of AutoNation Acura Stevens Creek - Service Center

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October 28, 2022

Called them several times trying to speak with a service adviser regrading a service need. Left messages, no reply. Only after driving to dealership was I able to get attention. More

by ssrr
Recommend Dealer
No
Employees Worked With
Lisa Parasrami
Nov 06, 2022 -

AutoNation Acura Stevens Creek responded

Hi, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (408) 758-5502 -- we hope to hear from you soon.

October 26, 2022

Great service, excellent communication of service, timely turnaround. Clean facility. Staff seemed trustworthy. Would visit again More

by Rimabeaupre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Gomez
Nov 02, 2022 -

AutoNation Acura Stevens Creek responded

Hi Rimabeaupre, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

October 25, 2022

I got to say I have owned cars for over 40 years I am a car guy.I have been to Chevrolet, Nissan, dealerships for service on my cars I don't trust too many people to service my cars. So, I brought my Acura More

by billrosario
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Gomez
Nov 01, 2022 -

AutoNation Acura Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

October 25, 2022

Great service all around havent had any issue's with integrity or work performed i would highly recommend More

by zackerywoods916
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Nov 02, 2022 -

AutoNation Acura Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Acura Stevens Creek and we hope to be of service again in the future.

October 25, 2022

It was organized, clean and the staff was helpful and respectful. The lounge/waiting room was good, only thing bad was that some of the chargers were broken and it didn't usb C More

by Iverson Le
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolf Wick
Nov 02, 2022 -

AutoNation Acura Stevens Creek responded

Hi Iverson, thank you for bringing this matter to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (408) 758-5502. We hope to hear from you.

October 24, 2022

Rolf was able to get me in and out as quickly as possible. He understood my needs and was able to execute them efficiently. More

by otterdanani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolf Wick
Oct 31, 2022 -

AutoNation Acura Stevens Creek responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

October 21, 2022

The service I received was excellent! It was my first time to bring MDX for A1 maintenance. Very professional and friendly service. More

by miyakoytt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rolf Wick
Oct 28, 2022 -

AutoNation Acura Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 19, 2022

Jobs are done with high quality. Only it took too long. It is good if we have a loaned car . More

by Dan2022
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Oct 25, 2022 -

AutoNation Acura Stevens Creek responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Oct 25, 2022 -

Dan2022 responded

Ok. Thanks

October 18, 2022

Benny Gomez was a pleasure to work with for my annual service appointment. Excellent experience! More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benny Gomez
Oct 24, 2022 -

AutoNation Acura Stevens Creek responded

Jim, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

October 16, 2022

The service rep (Benny Gomez ? , I remember) quoted us $800 for B1 service. We called Acura Fremont, and they charge $180 for it!!! Horrible experience with Ben; super rude and push More

by jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ben
Oct 21, 2022 -

AutoNation Acura Stevens Creek responded

Hi Jerry, thank you for bringing this matter to our attention. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (408) 758-5502 to discuss what we can do to help.

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