AutoNation Acura Stevens Creek - Service Center

I was treated exceptionally well, even though I was only in for a recall service. It was necessary to send Nicole back a few times to get more detail on recommended service. She was efficient, friendly and in for a recall service. It was necessary to send Nicole back a few times to get more detail on recommended service. She was efficient, friendly and helpful. I picked up my car clean and vacuumed, which was a pleasant surprise. More

The service I received was above and beyond my expectations. The appointment was was great, my service advisor Benny did a great job in getting my appointment the next day. I couldn’t ask for bet expectations. The appointment was was great, my service advisor Benny did a great job in getting my appointment the next day. I couldn’t ask for better service. More

Their customer service was good. I took my car in for a diagnostics but they didn’t find the problems that my car had but they told me they did a full inspection which I doubt.. and I took my car in for a diagnostics but they didn’t find the problems that my car had but they told me they did a full inspection which I doubt.. and I paid a big bill for that More

AutoNation Acura of Stevens Creek gave me excellent service for my car for the past few years. It was easy and my Service Representative was knowledgable and friendly. service for my car for the past few years. It was easy and my Service Representative was knowledgable and friendly. More

Had annoying rattle noise near steering wheel on a new car. Went in as walk-in, got logged into system, and left in 5 minutes. In about half a day the issue was fixed with my car pressure washed ready t car. Went in as walk-in, got logged into system, and left in 5 minutes. In about half a day the issue was fixed with my car pressure washed ready to go. Very fast and clean job. More

I wouldn’t service my Acura anywhere but Stevens Creek Acura AutoNation. Great service, accommodating and friendly . Thank you ! Acura AutoNation. Great service, accommodating and friendly . Thank you ! More

Service was wonderful everyone was extremely curious and friendly. My car took longer than originally quoted however they kept me informed on the situation while I waited for my car. friendly. My car took longer than originally quoted however they kept me informed on the situation while I waited for my car. More

This dealership parts and service department staff are far superior to the nearby Hopkins Acura. Hopkins Acura failed to obtain a catalytic converter for my Acura TSX for about 3 and a half months and cou far superior to the nearby Hopkins Acura. Hopkins Acura failed to obtain a catalytic converter for my Acura TSX for about 3 and a half months and couldn’t tell me when I could expect the catalytic converter. When my smog check was due, I became desperate and called AutoNation to see if by chance they could locate one for me. Ken at the parts department located one for me in a day. Service adviser Benny not only got the catalytic converter installed but was also able to get the car driven so that it could pass the smog check. I will not be using Hopkins Acura in the future. I will be back at AutoNation Acura for my services in the future. By the way, Hopkins Acura short changed my refund for the catalytic converter by over $100. If anyone from Acura headquarters is reading this, you may want to address Hopkins Acura. Their service department never returns calls either. More

Service representative was knowledgable, professional, and very courteous. The waiting room was clean and nicely arranged. Overall a pleasant visit to have my car serviced. and very courteous. The waiting room was clean and nicely arranged. Overall a pleasant visit to have my car serviced. More

One of the person was working there I don’t know his name been very rude and been shouting at me !! I told him I have a appointment and he said no you don’t and been very unprofessional and rude been very rude and been shouting at me !! I told him I have a appointment and he said no you don’t and been very unprofessional and rude More