AutoNation Acura Stevens Creek - Service Center

Excellent. Kept the promised ETA. Also provided updates on text and over phone. Was able to deduct some service line-items, as it was covered prior Kept the promised ETA. Also provided updates on text and over phone. Was able to deduct some service line-items, as it was covered prior More

Latest service appt was a horrific experience. 930 am Fri Appt. Car dropped off efficiently. B 1 and 2 and requested brakes to be checked. Received two photos a couple of hrs later, no phone call 930 am Fri Appt. Car dropped off efficiently. B 1 and 2 and requested brakes to be checked. Received two photos a couple of hrs later, no phone call until 330. “Rear brakes need to be replaced”. Car will be ready Sat am. Not an issue. Sat I called at 2 to check on status. Transferred to VM. Sent text, no reply. Called again at 330 waited on hold for 10 mins while women who answered phone tried to find someone to help me. No one available. Turned up at 4. 3 Acura employees sitting outside service area on bench talking and laughing. Inside probably 5 customers waiting to be helped. Only Benny working. The other 2 sitting playing on their phones. 20 mins later, Benny said he was working on my paperwork and give him 2 mins. He then asked “Carlos”!! I think. to do him a favor. Reply was “no, I need to wash my hands” Benny replied “ I don’t know why you come in. You don’t do anything “ Carlos “ that’s why I love this job. I don’t have to do anything” Then walked off laughing. This exchange happened in front of customers. I was then informed my brakes had not been fixed as parts where on back order. I was and still speechless. No communication, lazy employees. Benny called for my car to be pulled up twice. I ended up just getting myself walking past the 3 outside still sitting and laughing. Was told parts manger would call me Mon to apologize and reschedule appt. Surprise no one has reached out to me. When you have so many choices and you decide to pay top $ to have your car serviced at the dealership you expect at a minimum to be treated at a certain level. You failed on all levels from lack of communication, rude lazy employees, uncaring employees, lack of follow up. I cannot fault Benny as he was very efficient and friendly, he had zero support. More

Benny Gomez was very helpful and got the car issue resolved very quick. I would take my car back to Stevens Creek Acura for any service or issues I have. resolved very quick. I would take my car back to Stevens Creek Acura for any service or issues I have. More

I am pleased with the dealership and service department. This was our first service of 2020 MDX. Service advisor Rolf Wick was very helpful with explanation of all the service items. This was our first service of 2020 MDX. Service advisor Rolf Wick was very helpful with explanation of all the service items. More

Good responsive communications and support from the services team. Vehicle inspection and diagnostics completed in one morning. Advisors provided good explanations and guidance. services team. Vehicle inspection and diagnostics completed in one morning. Advisors provided good explanations and guidance. More

Appointment times for service were readily available - didn't have to wait days in order to get in. Customer waiting area is clean and up to date. Service reps were easy to work with and explained what didn't have to wait days in order to get in. Customer waiting area is clean and up to date. Service reps were easy to work with and explained what was necessary to get the car fixed. I was kept informed on progress via both text and voicemail messages. Car was washed and ready sooner than expected. More

Fast, efficient and friendly. Mr Gomez was very helpful and I was in and out in less than an hour and a half. Mr Gomez was very helpful and I was in and out in less than an hour and a half. More

The staff are courteous and friendly . They make feel comfortable. The service done on time. They make feel comfortable. The service done on time. More

Dropped car off at 7:30 AM for a 10K service. Work was done quickly and car was washed and ready by 10:30. couldn't be any more efficient. Work was done quickly and car was washed and ready by 10:30. couldn't be any more efficient. More

The staff is friendly and knowledgeable. The dealership is clean. They helped in what we needed The dealership is clean. They helped in what we needed More