AutoNation Acura Stevens Creek - Service Center

I've been taking my 2007 TL to AASC for several years and the service level is consistently first-class. My recent visit was no exception; I needed to replace part of my front-seat console, not an easy job the service level is consistently first-class. My recent visit was no exception; I needed to replace part of my front-seat console, not an easy job but the parts and service depot came through with shining colors, I am very pleased with the new console. Rolf was my service advisor and was meticulous in specifying the service and keeping my abreast of the progress while I waited. He also did a good analysis of likely future repairs working and outlined out what AASC waked do, how long and what cost it would be. I will be purchasing a replacement vehicle at some point and have no reason not to stay with this dealership or the Acura brand. More

My service advisor is so nice. He’s so cool that when I tell him some concerns he listen. That’s the kind of advisors that I want to work with . He’s so cool that when I tell him some concerns he listen. That’s the kind of advisors that I want to work with . More

Quick and great job. Very responsive and got the job done in under 2.5 hours Very responsive and got the job done in under 2.5 hours More

Upsell, upsell, upsell. Second time taking the vehicle to be checked out at this location due to an electrical malfunction and screeching brakes. They did not find any issue Second time taking the vehicle to be checked out at this location due to an electrical malfunction and screeching brakes. They did not find any issues and charged an inspection fee of $250 (each visit). More

Great communication…helpful explanations of scheduling process…service types in detail….completion notice…fast checkout process…service types in detail….completion notice…fast checkout More

Busy friday at ACURA SCLA and Benny and the techs knocked it out of the park as usual !!! Thanks so much for keeping us and our older MDX SAFE and on the road.... Loyalty customer, tr it out of the park as usual !!! Thanks so much for keeping us and our older MDX SAFE and on the road.... Loyalty customer, tr More

Acura Stevens Creek provided outstanding customer service, like usual. It was my first time working with Rolf, one of the service advisors. My regular service advisor is out on maternity leave and I service, like usual. It was my first time working with Rolf, one of the service advisors. My regular service advisor is out on maternity leave and I was concerned that I might not get treated "as well" by a service advisor that I don't know. Rolf took great care to in his communication with me including updating me often as to the status of my car and making sure I was slotted in the queue for shuttle service. I'm always highly impressed with this particular Acura service team. More

I bought this vehicle after seeing it online. I fell for it when test driving. Your sales team was exceptional and your service department and parts department has treated me so well. You have wo I fell for it when test driving. Your sales team was exceptional and your service department and parts department has treated me so well. You have won my trust and business from now on. More

I would not recommend this dealer at all. The rep who was “helping” me was very rude and arrogant. I clearly asked if my car is still covered under warranty and he said yes and if they detect The rep who was “helping” me was very rude and arrogant. I clearly asked if my car is still covered under warranty and he said yes and if they detect problem I was referring to and all the repairs will be covered. Next day, he calls saying your car is all vacuumed and ready for pickup and saying warranty is not covered. His tone was totally different over phone and when I went in person. (Because they were other customers when I went). He was totally unapologetic and said come back for a free oil change. I asked him what is the cost without warranty and he says I am in training..and no other words. Nothing like- “apologize and I am busy right now and get back to you in an hour with a price”. The worst customer service and told my friends not to visit this dealer. I spent $60 on Uber for a vacuum service and poor poor service. And ya, he said he will email be quote which Ofcourse I never saw. No surprises there! More

Rolf provides very good service for customers. He is responsible and most important, with friendly attitude and polite. He is responsible and most important, with friendly attitude and polite. More