AutoNation Acura Stevens Creek - Service Center

Busy friday at ACURA SCLA and Benny and the techs knocked it out of the park as usual !!! Thanks so much for keeping us and our older MDX SAFE and on the road.... Loyalty customer, tr it out of the park as usual !!! Thanks so much for keeping us and our older MDX SAFE and on the road.... Loyalty customer, tr More

Acura Stevens Creek provided outstanding customer service, like usual. It was my first time working with Rolf, one of the service advisors. My regular service advisor is out on maternity leave and I service, like usual. It was my first time working with Rolf, one of the service advisors. My regular service advisor is out on maternity leave and I was concerned that I might not get treated "as well" by a service advisor that I don't know. Rolf took great care to in his communication with me including updating me often as to the status of my car and making sure I was slotted in the queue for shuttle service. I'm always highly impressed with this particular Acura service team. More

I bought this vehicle after seeing it online. I fell for it when test driving. Your sales team was exceptional and your service department and parts department has treated me so well. You have wo I fell for it when test driving. Your sales team was exceptional and your service department and parts department has treated me so well. You have won my trust and business from now on. More

I would not recommend this dealer at all. The rep who was “helping” me was very rude and arrogant. I clearly asked if my car is still covered under warranty and he said yes and if they detect The rep who was “helping” me was very rude and arrogant. I clearly asked if my car is still covered under warranty and he said yes and if they detect problem I was referring to and all the repairs will be covered. Next day, he calls saying your car is all vacuumed and ready for pickup and saying warranty is not covered. His tone was totally different over phone and when I went in person. (Because they were other customers when I went). He was totally unapologetic and said come back for a free oil change. I asked him what is the cost without warranty and he says I am in training..and no other words. Nothing like- “apologize and I am busy right now and get back to you in an hour with a price”. The worst customer service and told my friends not to visit this dealer. I spent $60 on Uber for a vacuum service and poor poor service. And ya, he said he will email be quote which Ofcourse I never saw. No surprises there! More

Rolf provides very good service for customers. He is responsible and most important, with friendly attitude and polite. He is responsible and most important, with friendly attitude and polite. More

The dealership and service center are easy to get to and always has enough staff on site so there’s very little waiting for whatever you need. Staff is friendly and knowledgeable, and always does whatever t always has enough staff on site so there’s very little waiting for whatever you need. Staff is friendly and knowledgeable, and always does whatever they can to make customers happy. Benny was very helpful with this service. I originally came for the complementary multi-point inspection to ensure everything is ready for a long trip. When checking in, Benny noticed my alignment was slightly off and suggested a realignment. I wasn’t even aware of the issue, and am very thankful he saw it, and we got it fixed. More

Adam Gonzalez Was very kind and answered all my questions. Also took time to explain my options during my services.Since buying my car, I feel at ez bringing my car here to stevens creek Acura. questions. Also took time to explain my options during my services.Since buying my car, I feel at ez bringing my car here to stevens creek Acura. More

Great service and a very helpful team last week at Acura of Steven’s Creek! of Steven’s Creek! More

They are on time for the appointment and the car is done in a timely manner. in a timely manner. More

My car was not washed or clean even after the service Mgr. requested it. Poorly cleaned inside and out and the windows Mgr. requested it. Poorly cleaned inside and out and the windows More