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AutoNation Acura Stevens Creek - Service Center

Santa Clara, CA

4.9
474 Reviews

474 Reviews of AutoNation Acura Stevens Creek - Service Center

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January 27, 2022

My call was received promptly. The service was upfront n efficient. The wash n cleaning were good touch. More

by tjsakurai1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Solomon, Joe Spurrier
Jan 31, 2022 -

AutoNation Acura Stevens Creek responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

January 27, 2022

Quick and friendly customer service from Sergio. Have nothing to complain about, was a great experience. More

by Andrew.hassler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio Rizo
Jan 31, 2022 -

AutoNation Acura Stevens Creek responded

Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Acura Stevens Creek. We are always more than happy to assist you if anything else comes up. Take care!

January 25, 2022

They know the car well and know how to tune, take care of all the tech and get you in and out at the promised time. I like their technicians and service managers and have trusted their judgement. More

by Silicon Valley guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Spurrier
Jan 28, 2022 -

AutoNation Acura Stevens Creek responded

Hi, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.

January 24, 2022

Got back my car neat and clean, thanks a lot! My service coordinator was quite cordial and explained my car state and what all I would need to watch out for. Especially with the covid situation around, he m More

by Vijay Thomas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Spurrier
Jan 28, 2022 -

AutoNation Acura Stevens Creek responded

Hello Vijay, thank you for taking the time to share your feedback with us. We always strive to provide personable and excellent customer service. Thank you again for the review!

January 20, 2022

Good customer service and workmanship on car. Provide transportation if needed to go back to work and will pick you up. More

by FrankP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sergio and Joe campos
Jan 22, 2022 -

AutoNation Acura Stevens Creek responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

January 20, 2022

Amazing timely and very responsive. Really efficient and effective. The person was very thorough and knowledgeable More

by pradeep1jayaraman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Spurrier
Jan 25, 2022 -

AutoNation Acura Stevens Creek responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

January 19, 2022

Service visits include cleaning the car as the last step. On my last visit, cleaning of the interior was not well done. More

by albward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Spurrier
Jan 21, 2022 -

AutoNation Acura Stevens Creek responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

January 18, 2022

It was supposed to take 4 hours for my car maintainable, but since I came late, they speeded up service and finished it in 2 hours. They also provided complimentary car wash. Overall, their service was grea More

by xeduae
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Spurrier
Jan 22, 2022 -

AutoNation Acura Stevens Creek responded

Hi, we are very happy to have provided you with such a positive experience! If you need more help, our team is available to talk -- safe travels!

January 17, 2022

Very good service. Reasonable pricing. Free car wash. And not to mention, free coffee in the waiting room. More

by pulakeshroy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Spurrier, Sydney Thorp
Jan 21, 2022 -

AutoNation Acura Stevens Creek responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!

January 17, 2022

Made an appt for my car since I had hit 5000 miles and was told that I could have waited. This was a little off putting since I have received 5+ emails from acura about being overdue for service. Went in More

by dziemhoang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randall Soloman, Joe Spurrier, Sydney Thorp
Jan 21, 2022 -

AutoNation Acura Stevens Creek responded

Hi, thank you for reaching out to us. Your opinion plays an integral part in our customer service. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (408) 758-5502 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

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