AutoNation Acura Stevens Creek - Service Center

This review is for their service center, specifically for Giana Papagayo who was my service advisor during my last 2 visits there. She communicated very clearly and informed me of all my options. I left with Giana Papagayo who was my service advisor during my last 2 visits there. She communicated very clearly and informed me of all my options. I left with a much cleaner version of the car I brought in and happy that it took less than the time she estimated for the car to be serviced. The service I received was professional and excellent. More

Had B17 service done on RDX. Appointment process was easy online. Was greeted when I arrived, Benni the service advisor helped me out and was very nice. Car was done as promised in about 4hrs. online. Was greeted when I arrived, Benni the service advisor helped me out and was very nice. Car was done as promised in about 4hrs. More

They went on and beyond in assisting me on my repairs. After being diagnosed at an outside shop for my check engine light I took it to Stevens Creek Acura for a second opinion. Benny and Stev repairs. After being diagnosed at an outside shop for my check engine light I took it to Stevens Creek Acura for a second opinion. Benny and Steve were able to diagnose the issue on my vehicle. And repair for half the cost from an outside shop. Both of them are very knowledgeable in automotive repairs. A week later Benny did a follow-up call which I was not expecting. Great personal service. He even remembered my dog's name wow. More

It was a pleasant experience to have had my car being serviced at this location. The person is helpful by answering questions and providing advices. It’s easy to make appointment and the job was complete serviced at this location. The person is helpful by answering questions and providing advices. It’s easy to make appointment and the job was completed on time. More

Please be aware!!! They broke my horn after Airbag recall service. Talk to managers but they refuse to look into the issues and hung up on me. Cost me more than $600 to go to other auto shop for the repair. service. Talk to managers but they refuse to look into the issues and hung up on me. Cost me more than $600 to go to other auto shop for the repair. Will file complaint to Better Business Bureau. More

05 MDX service Experieince - Phenomenal! Simply put, Ricardo Garcia is just awesome! I recently started taking my vehicle back to Stevens Creek Acura, long story as to why I stopped. Anyway Simply put, Ricardo Garcia is just awesome! I recently started taking my vehicle back to Stevens Creek Acura, long story as to why I stopped. Anyway, a factory recall brought me back and Ricardo kept me coming back. The guy actually sends me text messages to keep me updated with the status of my MDX... Unbelievable. There was no bait and switch, I am still getting the same great service to date. Their pricing is reasonable. The changes they have made to their service operations since I left are exactly what they needed and why I decided to try them again. I will continue to bring the MDX back to keep it in order!!! bk More

Honest Professional Services I took my car for a routine oil change but it got a serious oil leak. The leak damages the garage and driveway floor. I took the car back. They exami I took my car for a routine oil change but it got a serious oil leak. The leak damages the garage and driveway floor. I took the car back. They examined it immediately and to my surprise that they told me it was their fault due to a defective part. They said they would replace it in five minutes. They did it and finished it shortly. I was quite impressed by their honesty and professionalism. The shop manager, Taj, even offered a free complimentary oil service for my next visit. Unfortunately, there was still some leak. I took the car back and Adam helped me. This time, Adam worked with his team and made sure that the problem was identified. One part needed replacement and it was out of stock. He made the order immediately. When the part came, he called me immediately and scheduled the next day appointment to fix it. It was done beautifully. Adam went out of his way to make a potential nightmare to a pleasant experience for me. Afterwards, I told my friends and co-workers who have Acura, this dealer is very honesty and professional. Everybody makes mistakes. The importance is to admit the mistakes and correct them. Thank you, Taj and Adam. More

Superb customer service oriented service personnel...Darren Warner was excellent in his communication and follow-up during the servicing of my car...kept me informed of the status of the wor personnel...Darren Warner was excellent in his communication and follow-up during the servicing of my car...kept me informed of the status of the work on my car. No upselling with this service department...only performs the work that is needed and alerts you to potential upcoming service needed during your next service appointment. Dave Heavey is one of their best mechanics...has been servicing my car for a number of years and his work is always 100%! More

They do really care and address all concern about customer. Also do not make any unnecessary recommendation for extra stuff. There are few other dealer close by . However I drive to this dealer for customer. Also do not make any unnecessary recommendation for extra stuff. There are few other dealer close by . However I drive to this dealer for all my car services . Worth driving all the way to this dealer for the fact that they are reliable. More