AutoNation Acura Stevens Creek - Service Center

I took my car in for B1 service. The appointment was done a day before. I retrieved Great quality service. Excellent customer service support from Ricardo! a day before. I retrieved Great quality service. Excellent customer service support from Ricardo! More

I feel this is the kind of service that should be extended to a customer , stright forward , polite and efficent. The person that help me was informative and explained detail everything that was do extended to a customer , stright forward , polite and efficent. The person that help me was informative and explained detail everything that was done on my car, ihad no questions. More

I bought my 2007 TL from this dealership in January of 2007 and I have been taking my car to them since then (although I live in San Mateo). The sales was easy and comfortable, but the service has been fa 2007 and I have been taking my car to them since then (although I live in San Mateo). The sales was easy and comfortable, but the service has been fantastic. They don't sell services and parts that you don't need and are very transparent about the work they do (their priority is you not revenue). The waiting room is clean and functional and they do all they can to help you to make the right decision. I highly recommend them and will buy again from them. Regards, Steve. More

having my car work on at steven creek acura in san jose, California this afternoon for problem that have been occurring on my acura vehicle. California this afternoon for problem that have been occurring on my acura vehicle. More

I went in for a basic oil change and left very happy. From being greeted upon arrival the process was flawless. They were honest about the time I would expect to wait and actually finished quicker than e From being greeted upon arrival the process was flawless. They were honest about the time I would expect to wait and actually finished quicker than estimated. I always enjoy the free wi-fi and coffee too. BUt most importantly I feel like they value my business and make sure my car is up to date with maintenance and other things. I would highly recommend this place for service. More

I've been Acura customer for last 4 years and I've used A1 and B1 services from Steven Creek. This is the second time I am seeing the best service from one of the agents named Mike Djamali. He wa I've used A1 and B1 services from Steven Creek. This is the second time I am seeing the best service from one of the agents named Mike Djamali. He was courteous, soft spoken and gave me detailed explanation on the services required. I also had some issues with my A/c Vent, Right hand armchair and he mentioned to check with his manager and gave a quick answer stating that he can get it fixed by ordering the new part which he did on time. He also recommended that my tires had to be replaced. He gave me guidance that Acura Steven's creek got good discounts in case I've to get my car fixed. I'll definitely recommend Mike's services to any customer who visits the Acura Steven's creek. More

I purchased my brand new 2004 TL from this dealership and have been using them for the maintenance service ever since. I have always been very happy with the service that I received from Dave and/or Cathy Jo have been using them for the maintenance service ever since. I have always been very happy with the service that I received from Dave and/or Cathy Jocius. They are the only reason why I keep coming back to this dealership for service. I could go to Sunnyvale Acura which is just .25 miles away from my home but Dave and Cathy do not work there! I am thinking about getting my next car from Acura Stevens Creek, thanks for your great service all these years. Wai See More

I had an issue with one of the service programs I signed up for, and was very upset that nobody called me back. However, Joe followed up with me and wanted to make sure I was satisfied, which I appreciated up for, and was very upset that nobody called me back. However, Joe followed up with me and wanted to make sure I was satisfied, which I appreciated. More

Brought my car in for a simple oil change with a 4-month-old and a 2.5 year-old, waited for 3 hours until closing time...went to check on the status, saw that the entire service department has gone 4-month-old and a 2.5 year-old, waited for 3 hours until closing time...went to check on the status, saw that the entire service department has gone home and that my car was parked out front. Had to hunt down one of the sales people there to ask them for my keys. I'm flabbergasted at how one can leave a customer behind at a business, let alone a mother with 2 young children. UPDATE: They have contacted us since then to try and compensate us for this bad experience. I must say they do try to improve on their customer service, which is always good. More

Besides have the same first name as me. Johnny was courteous and gracious and very pleasant to deal with. Having an older model acura I know there is generally more things needed to do to my car to ma courteous and gracious and very pleasant to deal with. Having an older model acura I know there is generally more things needed to do to my car to maintain it well. however, Johnny was able to prioritze, and was honest about what should be done, what can be done, and what can wait. I felt like he was not about collecting money as i am a piggy bank to cash out on, but a valued customer and that made me trust him a lot more. The service dept is also nice. Within 5 minutes i was asked if i was being helped yet by at least 6 different people. More