AutoNation Acura Stevens Creek - Service Center

I purchased my brand new 2004 TL from this dealership and have been using them for the maintenance service ever since. I have always been very happy with the service that I received from Dave and/or Cathy Jo have been using them for the maintenance service ever since. I have always been very happy with the service that I received from Dave and/or Cathy Jocius. They are the only reason why I keep coming back to this dealership for service. I could go to Sunnyvale Acura which is just .25 miles away from my home but Dave and Cathy do not work there! I am thinking about getting my next car from Acura Stevens Creek, thanks for your great service all these years. Wai See More

I had an issue with one of the service programs I signed up for, and was very upset that nobody called me back. However, Joe followed up with me and wanted to make sure I was satisfied, which I appreciated up for, and was very upset that nobody called me back. However, Joe followed up with me and wanted to make sure I was satisfied, which I appreciated. More

Brought my car in for a simple oil change with a 4-month-old and a 2.5 year-old, waited for 3 hours until closing time...went to check on the status, saw that the entire service department has gone 4-month-old and a 2.5 year-old, waited for 3 hours until closing time...went to check on the status, saw that the entire service department has gone home and that my car was parked out front. Had to hunt down one of the sales people there to ask them for my keys. I'm flabbergasted at how one can leave a customer behind at a business, let alone a mother with 2 young children. UPDATE: They have contacted us since then to try and compensate us for this bad experience. I must say they do try to improve on their customer service, which is always good. More

Besides have the same first name as me. Johnny was courteous and gracious and very pleasant to deal with. Having an older model acura I know there is generally more things needed to do to my car to ma courteous and gracious and very pleasant to deal with. Having an older model acura I know there is generally more things needed to do to my car to maintain it well. however, Johnny was able to prioritze, and was honest about what should be done, what can be done, and what can wait. I felt like he was not about collecting money as i am a piggy bank to cash out on, but a valued customer and that made me trust him a lot more. The service dept is also nice. Within 5 minutes i was asked if i was being helped yet by at least 6 different people. More

I had to take my TL in for the B15 service (timing belt and valve adjustment). They helped me out with the price of the service and gave me a loaner car for the day. My car was very clean when I picked it and valve adjustment). They helped me out with the price of the service and gave me a loaner car for the day. My car was very clean when I picked it up. Over all my experiance was very good with this dealerships service department. More

I HAD A GREAT EXPERIENCE IN THE SERVICE DEPT. MY SERVISE ADVISOR WAS VERY FRIENDLY. AUTOWEST ACURA IS A GREAT PLACE TO GET YOUR CAR SERVICED. ADVISOR WAS VERY FRIENDLY. AUTOWEST ACURA IS A GREAT PLACE TO GET YOUR CAR SERVICED. More