AutoNation Acura Stevens Creek - Service Center

The experience was five star all the way from scheduling the service appointment to dropping off the car, performing the service and pick up. Can’t ask for anything else! the service appointment to dropping off the car, performing the service and pick up. Can’t ask for anything else! More

Great friendly service , that lives up to their commitments. Very pleasant lounge area. Dependable and organized. commitments. Very pleasant lounge area. Dependable and organized. More

Excellent services especially Nicole. I would give her 10 stars, if I could. Thank you I would give her 10 stars, if I could. Thank you More

Fast and friendly service. With appointment the check in process was very efficient. Car was ready an hour sooner than expected. Overall great experience. With appointment the check in process was very efficient. Car was ready an hour sooner than expected. Overall great experience. More

Perfect dealership. Amazing advisor. Great community. Good management. Potential friends. Sick mentorship. Got my car washed too. Amazing job by car washers. Amazing advisor. Great community. Good management. Potential friends. Sick mentorship. Got my car washed too. Amazing job by car washers. More

Spent 3 months searching for specific parts and the best price (running boards + attachments, spare tire kit), since inflation seems to have made everything $$$$$. I rec'd a promotional email from Autonati price (running boards + attachments, spare tire kit), since inflation seems to have made everything $$$$$. I rec'd a promotional email from Autonation Acura Stevens Creek that caught my attention, and ordered some parts online. Some things didn't make sense so I made a call to confirm, and was pleasantly surprised when Ken Atkins (Manager, Parts) picked up. I eventually drove there, and from first encounter Ken was very patient answering all my questions, and even made some great suggestions to save me money. He corrected an error made on the website regarding the parts and price to my satisfaction, demonstrating his exceptional customer service. Also discovered how long he's been in the auto industry (hint: decades), so his knowledge and experience was very helpful. Ken is truly a wonderful asset to Acura Stevens Creek... one of the rare, honest and great people you meet at a dealership. I also had wonderful interaction with Nicole Dunn, who helped me schedule my service and made sure everything was completed satisfactorily. It's uncommon to walk away from a dealership not feeling gouged, and both Ken and Nicole made the experience at Stevens Creek Acura very pleasant. Even though I have couple Acura dealerships MUCH closer, it's worth the drive for me just to experience their exemplary customer service. Thank you Ken and Nicole!! More

Very friendly and helpful team. Good communication. Everything was clean and orderly. Intake process went smoothly. Good communication. Everything was clean and orderly. Intake process went smoothly. More

Scheduling the appointment was easy and convenient. My car was ready for pickup before the estimated time. My car was ready for pickup before the estimated time. More

The service and care I received from Wolf Wick and the service department was excellent. service department was excellent. More

I was welcomed with great customer service and support. It was very timely and I was offered great recommendations as to what was wrong with my vehicle. What made my visit extra special was the personal in It was very timely and I was offered great recommendations as to what was wrong with my vehicle. What made my visit extra special was the personal interaction with Andrea and she made sure I was well taken care of as well as my vehicle as far as to return my vehicle nicely washed and cleaned. More