AutoNation Cadillac West Palm Beach

Abbi, Mayara & the entire team made my buying experience great. All paperwork was prepared so I did not have to wait around. The truck was detailed, prepped and ready to go. Will definitely do business agai great. All paperwork was prepared so I did not have to wait around. The truck was detailed, prepped and ready to go. Will definitely do business again with these guys. More

I had a great experience at AutoNation Cadillac West Palm Beach. Our sells rep John Hoover was very professional and helpful! Beach. Our sells rep John Hoover was very professional and helpful! More

urchased a 2021 Cadillac Escalade from this dealership in August 2024 — my fourth vehicle from them. Unfortunately, the service experience has been completely unacceptable. Less than two months after purc August 2024 — my fourth vehicle from them. Unfortunately, the service experience has been completely unacceptable. Less than two months after purchase, the vehicle needed a fuel module replacement. I also reported a faulty navigation system, which the service department never properly inspected — just told me to buy a $399 SD card. I later bought the genuine card directly from Cadillac, and the issue still wasn’t fixed. I returned with multiple safety-related concerns: rear camera visibility, navigation malfunction, and parking assist failure. Despite providing clear proof, the service department refused to fix the issues and instead charged me for an unresolved visit. Their only solution? A “discount” to fix something that was defective from day one. At this point it’s a safety issue. My vehicle has full coverage warranty that I purchased from dealership as well. As the owner of a transportation company that imports more Escalades than anyone in the Caribbean, this level of negligence is unacceptable. Buyers beware — the service you get after the sale is not what you’d expect from a Cadillac dealership. I will be filing complaints with the FTC, State Attorneys office and manufacturers. UPDATE: I have emailed the GM, No response. Neither has the individual that is monitoring this account has reached out. Compliant has been filed with State Attorneys office as well FTC. Will be filing with manufacture this week as well More

Found a vehicle at this dealership a thousand miles away from my residence. When I reach out, I was told it was the vehicle was still available with no purchase inquiries. We started the purchase process, w from my residence. When I reach out, I was told it was the vehicle was still available with no purchase inquiries. We started the purchase process, when the paper work got to finance, my sales person stated he was going on vacation and that one of his colleague will see me through the sale. Inquires to my excellent credit was ran. I seek out a better interest based on my excellent credit and secured a lower rate. Lo and behold I get a text message from the sales person that is on vacation, not the sales person that was filling in, that the vehicle was no longer available. I reach out to Finance, their supervisor etc. Finance would have their calls screened. My experience with purchasing vehicles, is when there is someone else interested in a vehicle that is going through a purchase a security deposit may be asked, which I would have gladly provided. If they was just transparent and said they wanted to sale to someone on site, that would have not warrant this rating. I was terribly disappointed! More

Great Service, Great Staff, Great Experience. I recommend AutoNation Cadillac to anyone looking to purchase their next vehicle. Hoss and Mayara were great in Finance and John Delisa made it all h I recommend AutoNation Cadillac to anyone looking to purchase their next vehicle. Hoss and Mayara were great in Finance and John Delisa made it all happen with no hassle. More

From sales to the service department, this is a very strong dealership. I having nothing but high praise strong dealership. I having nothing but high praise More

I can’t say enough about the service. Ricardo was my original contact and upon arrival to the dealer shop I was welcomed by the receptionist. Ricardo was with another client and he introd Ricardo was my original contact and upon arrival to the dealer shop I was welcomed by the receptionist. Ricardo was with another client and he introduced me to Jack. Jack was great to deal with. Test drove the car and he pointed out all the options. Ricardo asked how things were going a few times. The team was great to deal with More

It was a wonderful experience. Costumer service efficient, and excellent organization. Thank you very much. Costumer service efficient, and excellent organization. Thank you very much. More

Great experience, Abi Matari listens. He brought out both cars I was interested in and layed out lease and purchase options for both. No pressure , Just straight up, Went to 3 other cadil He brought out both cars I was interested in and layed out lease and purchase options for both. No pressure , Just straight up, Went to 3 other cadillac dealers and he beat the price, first time. For an honest upfront experience, AutoNation Cadillac More

I wanted to respond to the Reply I received from Auto Nation regarding my May 14, 2025 Post shown below. Please note that the reply from Auto Nation is both ingenuous and self-serving. The phone number t Nation regarding my May 14, 2025 Post shown below. Please note that the reply from Auto Nation is both ingenuous and self-serving. The phone number they posted is a general number. The people answering it have have no clue regarding my problem/concern is or how to resolve it. I may as well just be calling someone on Mars. Note to Messrs. Lanier and DeLisa: Shame on you in sending a pre-worded response. Please have to courtesy to contact me directly to resolve my issue with your service department. Thank you.      an hour ago I have a fairly simple and straight forward problem with my 2020 Cadillac Escalade (which I otherwise love). I have been a Cadillac owner for well over 30 years. My grown-up children wouldn't recognize the house if there wasn't a Cadillac parked in the driveway. But the way I was treated at this dealership will test my loyalty to not only Cadillac, but to GM has a whole. My issue is when I drive the Escalade at a speed in excess of 80mph, the front end of the car vibrates badly. You can feel the vibration in both the steering wheel and the accelerator pedal. I have brand new OEM tires on the car. I have had the tires rotated and balanced. But the vibration is still there. Ok. Simple enough problem. I took my car to Auto Nation Cadillac in WPB. I explained my issue to the service tech, who said they would have to test drive the car to diagnose the problem. Makes sense to me. However, by law they cannot drive the car in excess of the posted speed limit so they cannot help me. Hmmm. OK. So, how do I get my car repaired? No response. Lots of guesses...no promises...several shrugs, but I was ultimately told that I shouldn't be driving my car in excess of the speed limit. Wait a minute! Seriously! If that's the case then why does GM manufacture cars that can go in excess of the speed limit. What a completely ridiculous statement. I politely requested to see the Service Manager. Waited 20 minutes but he refused to see me. They wouldn't give me his name. He hid in the bay area so as to avoid me. That's professional! I politely asked for his boss, a gentleman named Bob Lanier. I only know his name because I was standing outside his glass encased office. He was also too busy to deal with me. He literally wouldn't come out of his glass office which I was standing directly in front of. It reminded me of Clarke Griswald's boss in the movie Christmas Vacation. It seemed like he was picking up the phone asking his admin to get anyone she could on the phone so he wouldn't have to deal with me. It was pathetic. At this point I politely asked to see the General Manager, John DeLisa. I figured I could at least explain my problem and get his advice on how to deal with my problem. But guess what? He was also to busy to meet with me but offered up Mr. Lanier, (and we all know where that conversation would have gone). NOTE: Mr DeLisa, your customers are the most important element of your business. I am a SR VP at a $10 billion publicly traded company and I would be fired on the spot if I ever ducked a customer or did not try to fix an issue they were having with one of our products. So, I will be traveling back to our Summer home in the Northeast in 2 weeks in a $100k Escalade that badly vibrates at high speed. Apparently, GM was happy to take my cash but not as happy to give me the time of day. If anyone knows of a local mechanic in the Jupiter/PBG area who isn't so constrained to test drive and diagnose the vibration in my Escalade, I would be grateful if you would post their contact information. BTW, sorry for the long post. Have a great day!  Like  Share Response from the owner 7 hours ago Hello Joseph, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (561) 291-6025 to discuss what we can do to help. More