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AutoNation Chevrolet Amarillo - Service Center
Amarillo, TX
258 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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258 Reviews of AutoNation Chevrolet Amarillo - Service Center
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October 13, 2022
I always bring my Chevy truck to the Auto Nation for service. There was a recall for the roof rail that was fixed at no charge. They had a couple specials that saved me some money which is always helpfu service. There was a recall for the roof rail that was fixed at no charge. They had a couple specials that saved me some money which is always helpful in these times. I had an oil change, inspection for my up coming tags, and half price on a set of wiper blades and an alignment. They even washed my truck! I was given a ride home because the recall could take a few hours and when my truck was ready I was picked up and brought back to the Chevy house. I've bought all my Chevy trucks over the years from Auto Nation and even as far back as when they were called Plains Chevrolet and I've always gotten a really nice truck and each new truck had more "bells and whistles" than the last. Your service people are the best and the service I get is always the best. If anyone asks me where I got my truck I always tell them AutoNation. Don't go anywhere else. More
by Lee and Anne
Employees Worked With
Can't remember the names, sorry.
October 09, 2022
AutoNatiion Chevrolet is a great place to service all my vehicles very kind service, clean waiting room with Coffee or water, and they services my vehicle quickly they even recommended best services for my vehicles very kind service, clean waiting room with Coffee or water, and they services my vehicle quickly they even recommended best services for my miles and type of weather to keep me safe on the road I definitely recommend AutoNation for all I know they could have saved my life from any problem in the future. Thank you Delena Kelly, your Great and thank you for washing my truck. More
by bvcaballero
Employees Worked With
Delena Kelly, Alfonso, Gordy
October 07, 2022
I brought my Solstice in because the transmission was downshifting very hard when I was slowing down. The dealership had my car for a few days and then called to tell me it needed a new water thermostat downshifting very hard when I was slowing down. The dealership had my car for a few days and then called to tell me it needed a new water thermostat and sensor. I voiced my concern that change those parts would have nothing to do with repairing my transmission. I was told that the technician said that’s what it needed. I asked if I got a return on my money if that did not repair the problem. I was told that we would deal with it if that happened. The car was returned to me on a Friday and I drove it throughout the weekend. It was continually downshifting very hard to the point it would shake the car. Also the water temperature ran the same as it always did. So nothing was repaired and repairs were made that were not needed. I returned the car to the dealership and asked them to find the problem and I would like to be credited back the money I spent for nothing. They called me a couple of days later and told me it was an intermittent problem with the Transmission Communication Module and it was unavailable. I did not understand why they were telling me it was intermittent when it happened every time I drove it. I was told that they could order it but it could be months before they could get it in. Most of the communication I had with Auto Nation was through text with Cassie. The last text I had with Cassie I asked her to go ahead an order it and I would like my money back I spent. Not only did she not order the part they didn’t even act like they would actively look for the part. I was not offered any money back or an apology for not repairing my car. I picked up my car and am now looking for a repair shop that would help me get my car repaired. I will not bring back any of the three vehicles I own to this dealership and I will actively tell everyone I can not to use your service department. This was the worst experience I have ever had at a dealership. Your people need some training on customer service cause they seem to have none. Thanks for nothing. More
by Mystere58
Employees Worked With
Cassie
October 07, 2022
Horrible customer service and redundant excuses. Car taken in twice with an appointment in 6 months. There at least 5 days each time and not looked at Car taken in twice with an appointment in 6 months. There at least 5 days each time and not looked at More
by Russellhm
Employees Worked With
Not sure
October 06, 2022
Professional, attenuative, likeable, responsive, diagnose the problem and fixed in a timely manner. I will be visiting this dealership again, Robert in the service department was great. Thank you. the problem and fixed in a timely manner. I will be visiting this dealership again, Robert in the service department was great. Thank you. More
by dwise
Employees Worked With
Robert
