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AutoNation Chevrolet Arrowhead - Service Center
Peoria, AZ
659 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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659 Reviews of AutoNation Chevrolet Arrowhead - Service Center
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July 04, 2022
I’ve bought Chevys for the past 50 years and from Auto Nation for the last 30. My repeated attempts to get a glitch fixed in my Radio in my 2020 Traverse stressed us to no end. Auto Nation Arrowhead Chevr Nation for the last 30. My repeated attempts to get a glitch fixed in my Radio in my 2020 Traverse stressed us to no end. Auto Nation Arrowhead Chevrolet would never completely fix the volume on the radio. I took it in on several occasions over the the two years for Auto Nation Arrowhead to solve the volume issues. Every time I brought it in for the radio their knee jerk answer was it “needed an update.” Or the answer was “could not duplicate.” On a number of those times I brought it in with the volume Not working. Still they refused to simply replace it. Finally, after I threatened a “Lemon Law” exercise via an attorney they suddenly realized that maybe they should replace it. But, the Warranty Manager wanted to charge me my deductible of $100, however, I stringently refused because the problem existed from the day I bought it! It was never a customer caused issue, which the Warranty Manager wanted to do. When I inquired why, my service agent explained the cost and that’s when I discovered what was behind Auto Nation’s refusal to take care of the problem. Again, I’ve been a customer for decades, and never been treated with such recalcitrants. Perhaps, rather than create such distrust in a long time customer, it would be both economical and build customer relationships to exhaust all possibilities of an issue rather than digging once’s heels in to save a penance of what new cars cost and lose a good customer in the process. More
by DoctorD
Employees Worked With
Cherish Midaugna
July 04, 2022
Danny was my contact person. He was so nice! I really appreciated how fast everything was. Great service! I was in and out faster than I thought I would be. Thank you very much He was so nice! I really appreciated how fast everything was. Great service! I was in and out faster than I thought I would be. Thank you very much More
by Kristinleighharder
Employees Worked With
Danny
July 03, 2022
I have been going to AutoNation Chevrolet since moving to AZ four years ago. Their service writers are great and the service is top notch. I also got a great deal on a new Traverse and expect to buy my next AZ four years ago. Their service writers are great and the service is top notch. I also got a great deal on a new Traverse and expect to buy my next new Suburban from them when needed. More
by Backerly
Employees Worked With
Danny Hoggatt
July 01, 2022
This is tough to write- as I think about the "hold ups" that we are living with: short staff, parts on back order, etc. ((I'm giving this dealership good ratings because I know how they can be/where they h that we are living with: short staff, parts on back order, etc. ((I'm giving this dealership good ratings because I know how they can be/where they have been.)) Pros: there is a way to connect w/ your service advisor via text- so you can hound him/her if needed. (I mean you should have to- but the work they have to do to get your work approved is insane.) Cons: I do not for the life of me understand why it takes so long for service- if it was purchased at this location, and is a Chevy vehicle, I should not be out a car for a week at a time when something goes wrong. Simple as that. My advisor tried the best she could- over worked, understaffed. I would like to say "do better" as a whole- but I honestly do know how in this world. More
by Kay
Employees Worked With
Cherish
June 30, 2022
My service advisor Scott was very pleasant to work with. He kept me up to date on the status of my vehicle and helped me get in and out of the dealership as quickly as possible. I would highly recommend t He kept me up to date on the status of my vehicle and helped me get in and out of the dealership as quickly as possible. I would highly recommend this dealership for any of your service needs. More
by KSilva
Employees Worked With
Scott
June 30, 2022
People were friendly and helpful and the service was fast and efficient. I was surprised that my truck was done so guickly. A special shout out to John my service representative. He was great. Thank you to a and efficient. I was surprised that my truck was done so guickly. A special shout out to John my service representative. He was great. Thank you to all at the dealership. More
by Abohn
Employees Worked With
John
