AutoNation Chevrolet Gulf Freeway
Houston, TX
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Very friendly courteous dealership. Had several phone conversations concerning the car purchase and phone calls were returned promptly. They held the car for us as we had to travel some Had several phone conversations concerning the car purchase and phone calls were returned promptly. They held the car for us as we had to travel some distance to their location. Once there they worked extremely hard to get the deal finished so we could take our new car home. More
Sales and finance were all great to deal with, thats why i am leaving two stars instead of one. But, their service department is horrible. I have a recall on my Silverado that I know for a fact can be compl i am leaving two stars instead of one. But, their service department is horrible. I have a recall on my Silverado that I know for a fact can be completed in an hour (went with my buddy to have his done 2 weeks ago), when I called to make the appointment I was told 3 to 4 hours so I made the appointment. I took off work early to get it done. When I got to the service department he (Amir) said they would need me to leave my vehicle for three days. I explained that I was assured when I called that I would not have to leave my vehicle, I need it for work, he laughed at me. Very unprofessional and rude, I will not be doing any kind of business with Autonation again. More
Dealer took care of the repairs under the Pre-owned Certified Warranty program, even though the vehicle was purchased at a different AutoNation location. The repair took a little longer than expected Certified Warranty program, even though the vehicle was purchased at a different AutoNation location. The repair took a little longer than expected because parts had to be ordered. More