Allen Samuels Chevrolet - Service Center

The entire point of making an appointment two weeks in advance is so .you vehicle can be seen and hopefully fixed In a timely manner. The fact that my vehicle sat for an entire week without even being tou advance is so .you vehicle can be seen and hopefully fixed In a timely manner. The fact that my vehicle sat for an entire week without even being touched was extremely upsetting. Imagine my shock when I was told this by management. I had to call everyday for almost a week with absolutely no communication from miss BJ. Mr. Mack did an excellent job of keeping me informed after I went in person to speak with him about the long wait. Do t even try calling because you'll be put on hold for 20 minutes at a time. One AC issue was kind of resolved however a presumed leak was never found and my electrical issue wasn't resolved. They did the best they could when they finally looked at it I guess. All in all I'll be going to a different dealership in town. Hopefully I'll have better luck. More

BJ was awesome! She helped find out what was wrong with my vehicle which was not what I was thinking it was. The tech fixed it and it cost a lot less than I was th She helped find out what was wrong with my vehicle which was not what I was thinking it was. The tech fixed it and it cost a lot less than I was thinking is was going to cost. Thank you BJ!!! More

This dealership is fair, honest, reliable, and has an excellent service department. The staff is friendly, helpful, and knowledgeable. Highly recommend! excellent service department. The staff is friendly, helpful, and knowledgeable. Highly recommend! More

Recall work was completed in a timely manner as promised. Excellent customer service and friendly staff. Excellent customer service and friendly staff. More

I had an Excellent experience during my recent and all oil change visit at this dealership oil change visit at this dealership More

I was given a complementary oil change for my first service since I bought my car from them. Took it to get serviced and not only did they honor it they serviced my vehicle quickly! I’ve had great expe service since I bought my car from them. Took it to get serviced and not only did they honor it they serviced my vehicle quickly! I’ve had great experience with AutoNation! More

Had a great experience with our purchase but service appointment was completed 3 hours later. Had to wait and also return to work. Disappointing. appointment was completed 3 hours later. Had to wait and also return to work. Disappointing. More

Very nice and not too long of a wait. Waiting area was very clean. Everyone was very friendly. Waiting area was very clean. Everyone was very friendly. More

Took 2023 Traverse in for oil change. Courteous service, questions I had were addressed and I was satisfied with the visit. Courteous service, questions I had were addressed and I was satisfied with the visit. More

Purchased our 2021 Silverado there last November and have returned for 2 oil changes so far and have had great service both times. The service advisers are friendly and provide great customer service. They a returned for 2 oil changes so far and have had great service both times. The service advisers are friendly and provide great customer service. They are easy to work with and go above and beyond to make the customer happy. We will continue to bring our truck there when we need it serviced. More