AutoNation Chevrolet Waco

We had the pleasure of working with Deanna Campbell who assisted us in purchasing a beautiful Colorado. She was very attentive and took great care of us. Luis Gutierrez also made the process of buying a c assisted us in purchasing a beautiful Colorado. She was very attentive and took great care of us. Luis Gutierrez also made the process of buying a car very painless. Brandi West the parts consultant was very helpful and happy to do her job and assist us. We will definitely use AutoNation Waco in the future. More

AutoNation of Waco went above and beyond on the sale of my Chevy Trax. Billy Martin was awesome to deal with he was upfront and personable. I will use them again for my new car needs in the future. my Chevy Trax. Billy Martin was awesome to deal with he was upfront and personable. I will use them again for my new car needs in the future. More

The dealership was very fast working, clean, waiting area.They kept me up-to-date on how much time I had on my car still just had me sitting there for a long time. It was great. area.They kept me up-to-date on how much time I had on my car still just had me sitting there for a long time. It was great. More

Purchase process is clear, no pressure. Roland is awesome and answered all our questions. The vehicle meets our expectations Roland is awesome and answered all our questions. The vehicle meets our expectations More

Very nice customer service I would recommend it to a friend or family member they stay in touch with you I like that friend or family member they stay in touch with you I like that More

We always bring our vehicles to you cause we trust y’all nice and friendly nice and friendly More

Work was done in a timely manner . Had a 8:00 Appointment oil change tire rotation Had a 8:00 Appointment oil change tire rotation More

Great service, and always friendly! Communicate well, and get my car don’t in good timing for me! Always accommodate me during my work hours! Communicate well, and get my car don’t in good timing for me! Always accommodate me during my work hours! More

I called the day before and scheduled appointment and two other dealers that I called said 14 day waiting period and autonation was next day. No other dealers that I called said 14 day waiting period and autonation was next day. No More

The customer service was severely lacking. Appointment scheduled online stating for recall. I called day off to find out I can’t schedule that online has to be done by phone… rescheduled. I wa Appointment scheduled online stating for recall. I called day off to find out I can’t schedule that online has to be done by phone… rescheduled. I was passed to 3 people upon arrival explaining to each person. The guy Conner at counter was very polite and helpful. An hour or so prior to closing still had not heard anything. I called asked for Conner like I was instructed. Apparently i was switched to another guy who doesn’t answer the phone so I left a voicemail. He calls back says yeah the part was damaged have to get a new one tomorrow if you leave it we will let you know first thing in morning if part arrives. I said, “ok great but I have to have my car by noon.” I was told no problem we will call you in morning. Around 10:30 I called had to leave a vm again with VM guy from day before. I get a call back at 11:58 from Conner saying car is ready. (Poor Conner I wasn’t nice. He deserves a raise.) I didn’t get my car back until after time promised with no communication. COMMUNICATION SUCKS!! I understand timing can’t always be helped but COMMUNICATE that to customer that’s calling or has asked for it to be completed by a certain time. I could have made other plans for a ride but instead had to cancel an appointment bc of your LACK OF COMMUNICATION!!!! I have never in my life been do a dealership so unorganized, lacking communication, and with such poor customer service. Not to mention you park your car and walk into building while employees stand around looking at you. Only to have to walk back out to the car with worker. Meet your customer at the car when they arrive instead of them walking in to see several employees standing around talking. Worst dealership ever!! More