AutoNation Chevrolet Waco

I called the day before and scheduled appointment and two other dealers that I called said 14 day waiting period and autonation was next day. No other dealers that I called said 14 day waiting period and autonation was next day. No More

The customer service was severely lacking. Appointment scheduled online stating for recall. I called day off to find out I can’t schedule that online has to be done by phone… rescheduled. I wa Appointment scheduled online stating for recall. I called day off to find out I can’t schedule that online has to be done by phone… rescheduled. I was passed to 3 people upon arrival explaining to each person. The guy Conner at counter was very polite and helpful. An hour or so prior to closing still had not heard anything. I called asked for Conner like I was instructed. Apparently i was switched to another guy who doesn’t answer the phone so I left a voicemail. He calls back says yeah the part was damaged have to get a new one tomorrow if you leave it we will let you know first thing in morning if part arrives. I said, “ok great but I have to have my car by noon.” I was told no problem we will call you in morning. Around 10:30 I called had to leave a vm again with VM guy from day before. I get a call back at 11:58 from Conner saying car is ready. (Poor Conner I wasn’t nice. He deserves a raise.) I didn’t get my car back until after time promised with no communication. COMMUNICATION SUCKS!! I understand timing can’t always be helped but COMMUNICATE that to customer that’s calling or has asked for it to be completed by a certain time. I could have made other plans for a ride but instead had to cancel an appointment bc of your LACK OF COMMUNICATION!!!! I have never in my life been do a dealership so unorganized, lacking communication, and with such poor customer service. Not to mention you park your car and walk into building while employees stand around looking at you. Only to have to walk back out to the car with worker. Meet your customer at the car when they arrive instead of them walking in to see several employees standing around talking. Worst dealership ever!! More

I originally took in my Yukon XL in for service after I purchased it from Austin AutoNation. Several issues were flagged that needed repairs. Warranty covered some and Austin AutoNation was HORRIBLE about purchased it from Austin AutoNation. Several issues were flagged that needed repairs. Warranty covered some and Austin AutoNation was HORRIBLE about agreeing to cover the cost of repairs that they originally told us was taken care of. Waco AutoNation has the vehicle for 3 WEEKS. Finally the repairs were completed according to Waco AutoNation. The repairs that were supposedly done to touchscreen left me with a screen that now operates worse than when I took it in. I am now waiting for a call from Conner when have a loner vehicle available for me so that I can drop off my Yukon XL to have it serviced yet again. I will never buy another vehicle from Austin AutoNation or have my vehicle serviced at Waco AutoNation. More

Got my wife’s car in and out and they were busy but got it done. it done. More

Went in for oil change, Matt was very helpful with all of my questions. Got my car in and out quickly. my questions. Got my car in and out quickly. More

Process was completed relatively smoothly and quickly. As a recommendation, when doing business this way being able to speak with a single person would be simpler. In a period of two hours I spoke with As a recommendation, when doing business this way being able to speak with a single person would be simpler. In a period of two hours I spoke with a series, at least four separate individuals, none of whom knew what others had said.. The process became confusing though we eventually finished. Doing business without personal contact was new to me and not entirely comfortable. We got done and I am satisfied with my purchase.. Hopefully the follow paper work will be seamlessly accomplished. More

I liked that they were respectful and attended right away and got me in and out and got me in and out More

I am pleased with my car and my sells-man Sklylar, the service center didn’t changed the sticker on the oil change date, but everything was checked out and car wax served service center didn’t changed the sticker on the oil change date, but everything was checked out and car wax served More

When I walked I immediately greeted the gentleman opened the door and went out of his way to make sure I was very satisfied. Thank you. the door and went out of his way to make sure I was very satisfied. Thank you. More

I had a great experience at the Auto Nation Service Department. I will continue taking my Truck to be serviced at this location. Department. I will continue taking my Truck to be serviced at this location. More