AutoNation Chevrolet Waco - Service Center

Had a scheduled appointment for an oil change and waited over 2 hours before it was completed. The only thing they did was not charge my oil change to my maintenance plan which ultimately gives us one more over 2 hours before it was completed. The only thing they did was not charge my oil change to my maintenance plan which ultimately gives us one more free oil change but it was still a huge inconvenience and ridiculous amount of time to wait on your truck to get an oil change when you scheduled an appointment and didn’t just walk in. Usually have to wait about an hour or so but never over 2 hours like this last time. The only way we knew what was going on was to ask. They did not come and give us any information. More

Very nice keep me updated on everything that was going on with my vehicle my car was back rolling in a few days with my vehicle my car was back rolling in a few days More

My experience was very bad. I don't know if I will ever bring my car back there I don't know if I will ever bring my car back there More

My visit to the dealership was good. Jeremiah, the service technician was friendly and listened to what I had to say. Also, my vehicle was in and out in a timely manner. You #rock Jerem Jeremiah, the service technician was friendly and listened to what I had to say. Also, my vehicle was in and out in a timely manner. You #rock Jeremiah! More

Very Helpful and Professional. Answered every question I had and service was real fast. I'm a very satisfied customer. Answered every question I had and service was real fast. I'm a very satisfied customer. More

This dealership is friendly, helpful, and very prompt with their service. The representatives are courteous and very responsive. with their service. The representatives are courteous and very responsive. More

Grant is great to work with at AutoNation. Because of an extended warranty my car took longer than normal to fix. However Grant communicated throughout the entire process. Because of an extended warranty my car took longer than normal to fix. However Grant communicated throughout the entire process. More

Very please with scheduled service for my truck . They checked my battery twice to ensure it was in good it was not, and they took care of it. They checked my battery twice to ensure it was in good it was not, and they took care of it. More

so you charge $99. 95 for a service that you can't perform and you didn't even come consult me with the issue before you went on and did the service...and you think i wo 95 for a service that you can't perform and you didn't even come consult me with the issue before you went on and did the service...and you think i would trust you to come in and fix the issue that should have been addressed before you did an alignment that you couldn't complete...you can bet that i won't be setting foot on your dealership ever again...typical waco More

It was a long process but my service advisor was great at keeping me informed! keeping me informed! More