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AutoNation Chevrolet West Colonial - Service Center

Orlando, FL

3.6
363 Reviews

363 Reviews of AutoNation Chevrolet West Colonial - Service Center

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December 15, 2022

The general manager in the service department went above and beyond. on the other hand the agent that served me was very, and i mean very rude! More

by Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service agent
Dec 19, 2022 -

AutoNation Chevrolet West Colonial responded

Hi Thomas, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

December 13, 2022

Terrible customer service, communication from staff non - existent, multiple excuses, no solutions and management very unprofessional. Went to another dealership and problem solved. Terrible visit here. More

by akleber11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terrance, Brent
Dec 15, 2022 -

AutoNation Chevrolet West Colonial responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (407) 680-0751 to discuss what we can do to help.

Dec 15, 2022 -

akleber11 responded

I was told by the manager, to take my car back to the dealer I bought it from. After the 250 miles that I had to drive my car with a broken transmission, because of the warranty companies request, your manager said to me, do not bring it back here bring it to the dealer you bought it from. It is currently at the dealer, and they are happily taking care of my transmission, and I am relieved. I will not go back to this dealership nor will I ever recommend there.

December 12, 2022

Everyone very considerate, and helpful will definitely go back when I need to. No problems with my car. Service manager Brent Mills was awesome. More

by Andreamichelle53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Mills
Dec 15, 2022 -

AutoNation Chevrolet West Colonial responded

Hi, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

December 10, 2022

Sales people are super nice and helpful. The service department always goes above and beyond to get things fixed. More

by Exnyr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Cepedda in sales. Terrance Pickett in service
Dec 13, 2022 -

AutoNation Chevrolet West Colonial responded

Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

December 04, 2022

Customer Service Representative was very detailed about the work being done on the vehicle and consistent with the timeframe of getting the work completed. More

by Promises309
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian, Derrick, Jennifer
Dec 05, 2022 -

AutoNation Chevrolet West Colonial responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

December 04, 2022

11/27/2022 It was a wonderful experience with the Service....this was handled by Ms. Celine who is good at helping the customer....Nice...she was able to get the Lyft- person who took first time was More

by saisriorlLordRadheKrishna
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. Celine is the advisor and other good helping person is Brother Mr.Harvey
Dec 05, 2022 -

AutoNation Chevrolet West Colonial responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

December 03, 2022

Jeffrey was very professional. He explained what was to be done and recommended what he thinks should also be done during the service. I would definitely look for him when I visit More

by wsmbly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey
Dec 06, 2022 -

AutoNation Chevrolet West Colonial responded

Hello, we're happy you found our staff to be so supportive during your experience here at Autonation Chevrolet West Colonial. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 03, 2022

The manager and team promptly took care of my concerns and got me back on the road in no time. They were very friendly and explained clearly what the issue was with my car. More

by Vben321
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David and Brent
Dec 06, 2022 -

AutoNation Chevrolet West Colonial responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 30, 2022

Fast, reliable and friendly customer rep. Clean and quiet waiting environment. Different variety of vehicles to choose from More

by carl miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Celine
Dec 01, 2022 -

AutoNation Chevrolet West Colonial responded

Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

November 24, 2022

Great service, my advisor Jeff was the best, he took care of everything, I was very happy with my service More

by Susan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Nov 25, 2022 -

AutoNation Chevrolet West Colonial responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

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