AutoNation Chevrolet West Colonial - Service Center

Worst service The service technician Gin/Gill was horrible and tried to rip me off i will never go to this Chevy dealership ever again they really are the worst ple The service technician Gin/Gill was horrible and tried to rip me off i will never go to this Chevy dealership ever again they really are the worst please do go to they don’t even offer a loaner car while your car gets fixed they make you wait for hours!!!!! HORRIBLE STAY AWAY More

first time service the service department was prompt for my appointment and service was done with accuracy and cordial . clean and comfortable , as well I was recognized the service department was prompt for my appointment and service was done with accuracy and cordial . clean and comfortable , as well I was recognized for every visit. More

Justin in Service Just had some maintenance for done on my 1999 Suburban. Clarence did an awesome job tuning my diesel, runs like new. 286,000 mi. I've done business wi Just had some maintenance for done on my 1999 Suburban. Clarence did an awesome job tuning my diesel, runs like new. 286,000 mi. I've done business with these guys for 20 years More

Rocky Beginning, but Ended Well! My experience with Auto Nation West Colonial in the beginning was challenging and unpleasant! The Service Adviser (Mo Grossy), assigned to me was unp My experience with Auto Nation West Colonial in the beginning was challenging and unpleasant! The Service Adviser (Mo Grossy), assigned to me was unprofessional and unpleasant to work with, which caused for the Service Manager, David Vega, to intervene and take over my case. Mr. Vega was professional, honest and clear with me regarding every aspect of my repairs. He responded immediately to my inquiries and made exceptional efforts with assisting me. I am grateful for all of the help and work David Vega did with overseeing my vehicle's repairs. He went above and beyond the call of duty, which made my experience tolerable. More

Superb Corvette Department Service Corvette department always provided professional service with awesome "Keith" the mechanic! Definitely 5 Start service. Always courteous and takes goo Corvette department always provided professional service with awesome "Keith" the mechanic! Definitely 5 Start service. Always courteous and takes good care of my Vette. I highly recommend! More

Better than the Airport Location It was a better experience than the airport location and i got more information on this visit than on others. I might visit this location again in the It was a better experience than the airport location and i got more information on this visit than on others. I might visit this location again in the future? More

HORRIBLE EXPERIENCE Worst experience at a Chevy dealership ever. Actually, worst experience at ANY dealership ever. We will NEVER be back and we will NEVER EVER EVER reco Worst experience at a Chevy dealership ever. Actually, worst experience at ANY dealership ever. We will NEVER be back and we will NEVER EVER EVER recommend for someone to go there for servicing. Carl Black is now our go-to Chevy Dealership. We paid to have our car fixed there and when they gave the car back to me, after paying $350, the car wasn’t even fixed. Wouldn’t give me a loaner but wanted to keep my car for more servicing. We literally had the car towed out of your parking lot and brought to Carl black because AFTER I PAID, the car couldn’t even be driven or, in the words of David Vega, will blow up. Please tell me why someone would want to go to a dealership that gives you your car back with more problems than it came in with and still won’t give you a loaner unless you pay $35 a day?? IT’S CHEAPER TO RENT A CAR!!!! Ps, we went to Autonation once before and had a bad experience. So we tried again, and we were proven that that was not a one time mistake, that this place truly is lacking in any type of leadership and customer service. I would give this place negative stars if I could. EXTREMELY disappointed does not even begin to cover it. More

Great Dealer This is so far the best dealer i have come across for my car. They treat me like family and i trust them with my car. They dealer has a great manag This is so far the best dealer i have come across for my car. They treat me like family and i trust them with my car. They dealer has a great manager and i can see them improving greatly from the perfection they are now. More

Petty and Unprofessional. I gave this place an average rating from a previous repair job. Decided to give them a try again and they actually confronted me about the rating. Qui I gave this place an average rating from a previous repair job. Decided to give them a try again and they actually confronted me about the rating. Quite, frankly I was shocked. Instead of remedying the problem with excellent customer service they escalated bad feelings by this childish whining about a bad rating which wasn't even a bad rating. It was a fair to good rating. I decided at that point, I wasn't going to let them touch my car with this kind of attitude and gave the job to a competitor. I'm a very reasonable and fair person but AutoNation was not...........The most unprofessional appointment I've ever had. Needless to say, I do not recommend this place. More

Recall service 2008 Malibu Recently our 2008 Malibu LTZ was subject to recall service. John Mann, our service advisor, kept us up to date on parts availability so we would only Recently our 2008 Malibu LTZ was subject to recall service. John Mann, our service advisor, kept us up to date on parts availability so we would only need to bring the car in one time to deal with both issues, I have always subscribed to the saying "an ounce of prevention is worth a pound of cure". John has always kept us informed of all routine maintenance issues on our 2008 Malibu and 2006 Silverado, which keeps both vehicle in fine working order. When an unexpected issue has arisen it has always been dealt with quickly and professionally by John and the service professionals Auto Nation Chevrolet. We purchased both cars at this dealership and had an excellent experience each time. However buying a car is a once every several year occurrence, but we visit the service department several times a year for oil changes, tire rotations etc... A great sales department got us into the cars, but the excellent service keeps us coming back. More