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AutoNation Chevrolet West Colonial - Service Center
Orlando, FL
359 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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359 Reviews of AutoNation Chevrolet West Colonial - Service Center
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May 25, 2023
Horrible place, my experience with the parts department was extremely horrible, gave me the wrong item, and when I went to return the item they wanted to charge me a re-stocking fee even though they messed was extremely horrible, gave me the wrong item, and when I went to return the item they wanted to charge me a re-stocking fee even though they messed up. I spoke to the parts manager (Paul) about this situation. While speaking to Paul, Edgar (guy who sold me the wrong item) wanted to argue with me in front of other customers and his manager. Even threatening me that he wanted to fight me and I quote "Did you wanna step outside." extremely unprofessional. More
by Gomezj97
Employees Worked With
Edgar and Paul
May 22, 2023
Oil change 145 dollars way too much couldn’t fix recall took over 2 hours for nothing went next door 88 dollars for oil change and fixed recall in less than an hour the experience at your dealership has pu took over 2 hours for nothing went next door 88 dollars for oil change and fixed recall in less than an hour the experience at your dealership has put a bad taste in my mouth I have bought many vehicles at your dealership but your service department needs an overhaul, I will never service my vehicle there again as far as sales no issues More
by Brianhendrix63
Employees Worked With
?can’t remember
May 11, 2023
The Service Dept. doesn't stay in contact very well and the phone system simply gives you the run around. It is rare to get a live voice and/or any information on the doesn't stay in contact very well and the phone system simply gives you the run around. It is rare to get a live voice and/or any information on the first call. More
by ddemarsh
Employees Worked With
Brian Stillwell
May 07, 2023
Scheduled a service appointment through the MyChevrolet App. Arrived and was pleasantly greeted and directed inside the service department. A helpful smile got me all set up and directed me to go relax in App. Arrived and was pleasantly greeted and directed inside the service department. A helpful smile got me all set up and directed me to go relax in the lobby while waiting for my oil change to be done. A few minutes later I was checked on by a lovely lady named Angela. She informed me of how it was going and that if I needed anything to come get her. I was offered a nice specialized coffee from their free machine. I had a pleasant, quick experience and will return again. More
by jason.blackwell
Employees Worked With
Angela, Justin, and Bryan
May 07, 2023
Scheduled a service appointment through the MyChevrolet App. Arrived and was pleasantly greeted and directed inside the service department. A helpful smile got me all set up and directed me to go relax in App. Arrived and was pleasantly greeted and directed inside the service department. A helpful smile got me all set up and directed me to go relax in the lobby while waiting for my oil change to be done. A few minutes later I was checked on by a lovely lady named Angela. She informed me of how it was going and that if I needed anything to come get her. I was offered a nice specialized coffee from their free machine. I had a pleasant, quick experience and will return again. More
by jason.blackwell
Employees Worked With
Angela, Justin, and Bryan
April 20, 2023
The service is becoming a problem it used to be better. The last they didn’t put enough oil in my truck and yesterday they didn’t tighten the bolts on my rims after a tire rotation I noticed a few was comi The last they didn’t put enough oil in my truck and yesterday they didn’t tighten the bolts on my rims after a tire rotation I noticed a few was coming off after I got home. They guy was complaining about how big the wheels and not focusing on his job good thing I noticed it this morning. I’m doing going to that place More
by Antoineesmider
Employees Worked With
Don’t remember
April 18, 2023
At our vehicle service visit, Ms. Dollie, Mr. Fierro and the customer service Representative made sure that we left with a positive experience. Dollie, Mr. Fierro and the customer service Representative made sure that we left with a positive experience. More
by RAP
Employees Worked With
Ms. Dollie, William Fierro
