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AutoNation Chevrolet West Colonial - Service Center

Orlando, FL

3.8
359 Reviews

359 Reviews of AutoNation Chevrolet West Colonial - Service Center

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April 11, 2023

Great service. Took care of my car and ensured everything was taken care of. Will continue to get my car serviced there. More

by Virg6869
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Apr 20, 2023 -

AutoNation Chevrolet West Colonial responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

April 10, 2023

Great and friendly service. The people where friendly and courteous. I will go back again. More

by jameellassiter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin
Apr 10, 2023 -

jameellassiter responded

Great and friendly service!!! The people where friendly and courteous. I will go back again.

April 10, 2023

great service but no courtesy vehicles so I was not able to get everything that I needed done ! More

by james.johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
all
Apr 20, 2023 -

AutoNation Chevrolet West Colonial responded

Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!

April 07, 2023

I have had my 2021 Ford Equinox serviced here several times and have found that their service department was able to get me in within a day or two. Everyone is always polite and professional! It's easy i More

by tammy.bean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William
Apr 20, 2023 -

AutoNation Chevrolet West Colonial responded

Hello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Autonation Chevrolet West Colonial. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!

April 04, 2023

Very customer friendly from the time you walk until you leave. Would continue having this dealership to service my vehicles. More

by Tommy Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tommy Williams
Apr 07, 2023 -

AutoNation Chevrolet West Colonial responded

Hi Tommy, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 03, 2023

The service group has been very good. Tim has been awesome. The sales group were very helpful unti the sale was made. I could not get a return call. My vehicle had an issue the day af More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim and Brian.
Apr 07, 2023 -

AutoNation Chevrolet West Colonial responded

Hi Paul, thank you for your kind review; we are happy to pass along your comments to the team here at Autonation Chevrolet West Colonial! Don't hesitate to call us if you ever need anything. Be safe on the road!

April 02, 2023

On 3/25/2023, I took my 2015 Chevy Camaro RS to this dealership for a four-wheel alignment (I reside in Titusville, FL. 40 miles one-way) The appointment was for 10:30 am. The alignment was perform by More

by Ray2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bent Mills, Service Director, William Fierro, Service advisor and Frank, Alignment Technician.
Apr 04, 2023 -

AutoNation Chevrolet West Colonial responded

Hi, we are deeply disappointed by your experience at Autonation Chevrolet West Colonial. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (407) 680-0751 -- we hope to hear from you soon.

Apr 10, 2023 -

Ray2013 responded

I attempted to contact the GM at the phone number listed above. However, I was advised by a service department member ("Q") that:" He is very hard to get in touch with, let me see if I can." "I could not reach him." I then asked for his direct number or, if I could leave voicemail message or his email. Response: "No, I'll give you his extension (x-85334111) but you can't use it because it for internal employee use only." "You should contact the Service Director to handle your concerns." I stated that wanted to speak with the General Manager not, the service director. This person ("Q") was not able to connect me with, nor, provide me a means of doing so. Rhetorically speaking, what is the point of my being invited to contact and speak with the General Manager when his employee's won't provide a means to do so, and I was not giving his direct contact information??? The aftermath is increasingly becoming more frustrating than the service encounter. Raymond T. Carter '

Apr 14, 2023 -

Ray2013 responded

Ray2013 responded publicly on 4/10/23 4:39 PM I attempted to contact the GM at the phone number listed above. However, I was advised by a service department member ("Q") that:" He is very hard to get in touch with, let me see if I can." "I could not reach him." I then asked for his direct number or, if I could leave voicemail message or his email. Response: "No, I'll give you his extension (x-85334111) but you can't use it because it for internal employee use only." "You should contact the Service Director to handle your concerns." I stated that wanted to speak with the General Manager not, the service director. This person ("Q") was not able to connect me with, nor, provide me a means of doing so. Rhetorically speaking, what is the point of my being invited to contact and speak with the General Manager when his employee's won't provide a means to do so, and I was not giving his direct contact information??? The aftermath is increasingly becoming more frustrating than the service encounter. Raymond T. Carter

April 02, 2023

Great and fast service. The dealer I worked with got me a Lyft and a ride back and it all only took 1 hour and half just like he said. More

by JorrdanMcCrayTv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Apr 04, 2023 -

AutoNation Chevrolet West Colonial responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

April 02, 2023

I brought my car for repairs and after week and a half the car has the same issues again. Nobody reply my calls yet More

by Catasabogal787
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin
Apr 04, 2023 -

AutoNation Chevrolet West Colonial responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

March 30, 2023

On time professional and efficient. My service guy made me feel like a valued customer and not just a number. He took his time and answered all my questions. More

by KCollins
Recommend Dealer
Yes
Employees Worked With
Lee, I don't remember the gentleman's name
Apr 04, 2023 -

AutoNation Chevrolet West Colonial responded

Hello, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

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