Hilton Head Chrysler Jeep Dodge Fiat - Service Center

I appreciated the porter service. But that was necessary because the car was there unexpectedly for 6 days! Calling to get updates over the phone was frustrating. Messages were not re But that was necessary because the car was there unexpectedly for 6 days! Calling to get updates over the phone was frustrating. Messages were not returned in a timely way —sometimes next even the same day. And once I sat on hold for 10 minutes before giving up More

Service dept. Is excellent. Had my vehicle ready when promised. Kept me up to date. Is excellent. Had my vehicle ready when promised. Kept me up to date. More

I was in and out without any problems The tech was very good to work with good to work with More

This auto dealership is my Jeep Dealer and I've been using them since 2020/2021. The service department has always been professional and attentive to my concerns. using them since 2020/2021. The service department has always been professional and attentive to my concerns. More

I have always had good service on my 2012 Dodge Caliber from AutoNation in Hardeeville, SC. This time the ball was dropped when I needed a return ride to pick up my car after dropping it off for service. I from AutoNation in Hardeeville, SC. This time the ball was dropped when I needed a return ride to pick up my car after dropping it off for service. I was informed that my car was ready for me and I reminded the service advisor that I needed a ride back to AutoNation to pick up my car. I was told that someone would be right out to pick me up. 90 minutes later, no one had showed up to take me back to the dealer. I drove my rental car to the dealership with my wife. I learned that the person that was suppose to pick me up had been sent out to run errands. If the service advisor had told me that the driver of my return ride was unavailable I would have gotten in my rental and come to pick up my car immediately and gotten home to my dinner much sooner. That's the only complaint I have. The car drives much better now that all the repairs were made. More

Problem was identified and taken care of very quickly. Could have not asked for better service. Could have not asked for better service. More

Always quick and easy for oil change: nice to be able wait with free water/coffee and the little cafe is added bonus. Joy who makes food is so nice and her interaction with people is amazing. wait with free water/coffee and the little cafe is added bonus. Joy who makes food is so nice and her interaction with people is amazing. More

This dealer has great service and are always super nice. Nice waiting area to relax in while your car is being worked on and a small snack area to get a little snack Nice waiting area to relax in while your car is being worked on and a small snack area to get a little snack More

Service Rep was very kind and understanding. Very efficient and kept me posted throughout the entire services visit. Very efficient and kept me posted throughout the entire services visit. More

Horrible customer service. Dealt with assistant manager regarding warning light. They had the code when we made the appointment and we thought it was recorded. Apparently th Dealt with assistant manager regarding warning light. They had the code when we made the appointment and we thought it was recorded. Apparently the information was not recorded and they didn't reference notes on the account of previous warranty work. Anyway they had the vehicle for 2 days and couldn't determine what the issue was. During the 2 days we had to continuously follow up. We left several messages for Dustin with no response. Even when he said that he would call us back he didn't. Then when we picked up the vehicle (after nothing had been done) Dustin didn't even acknowledge us when we walked in the door. He left for a few minutes with our keys and said here's your keys and nothing more. So don't waste your time taking your vehicle to Auto Nation Hilton Head, they don't seem to know what they are doing and provide no customer service. More