AutoNation Chrysler Dodge Jeep Ram North Fort Worth - Service Center

I took my truck in for a evap issue and although their hours of business are open late and Saturday, my hours are different and with a small window. So, picking up my truck when it was ready was my bigges hours of business are open late and Saturday, my hours are different and with a small window. So, picking up my truck when it was ready was my biggest concern. I called and spoke with Deana and she told me she could make it happen! That response, I very much like to hear, and let's me know they care about my business in the future. More

Every time I go to AutoNation Chrysler Dodge Jeep Ram North Fort Worth I have outstanding service! North Fort Worth I have outstanding service! More

10/4/22: Back at this dealership again for warranty on the auto start/stop. They refuse to get me a loaner or rental and it's all under warranty. This place is a disaster and they treat you like crap. The the auto start/stop. They refuse to get me a loaner or rental and it's all under warranty. This place is a disaster and they treat you like crap. The service manager and advisors are horrible. Only reason I'm here is because it's the closest to my home. They don't care about their customers and that is very obvious More

My last visit was great. Making an appointment for an oil change cuts wait time. Making an appointment for an oil change cuts wait time. More

Very happy with this dealerships service department! I won't take my jeep anywhere else! Janey was amazing! She was so helpful and knowledgeable! She let me know what the issue was and was very transpar I won't take my jeep anywhere else! Janey was amazing! She was so helpful and knowledgeable! She let me know what the issue was and was very transparent about the cost and what needed to be done. Definitely recommend! Ask for Janey she's the best!! More

Service personnel were polite but the online system needs to be updated as the last two times I've gone in for repairs I was told the repair would be a 3-day job. It is very inconvenient to go in thinking I to be updated as the last two times I've gone in for repairs I was told the repair would be a 3-day job. It is very inconvenient to go in thinking I can wait on same-day work. I don't fault personnel, just the registration system. Nothing I needed done was even able to be looked at. More

This dealership’s service dept was fantastic and quick. The video of the work done was a great thing The video of the work done was a great thing More

Service advisor Dana tried to scam by saying i don’t have free oil changes. And then came back saying “oh sorry i was looking at the wrong paper” free oil changes. And then came back saying “oh sorry i was looking at the wrong paper” More

My service consultant was organized and knowledgeable. He did a good job of keeping me informed. The entire experience went great. He did a good job of keeping me informed. The entire experience went great. More

I returned from vacation to find my Jeep in my garage with two dead batteries. They would not take a jump. I made an appointment at Autonation on I35W in Ft Worth for a Thursday. Tow truck could not get with two dead batteries. They would not take a jump. I made an appointment at Autonation on I35W in Ft Worth for a Thursday. Tow truck could not get vehicle running so I had to have them tow it. Of course this made it too late for my 1pm appointment. The vehicle sat in the dealer lot until Monday before they would even look at it. They would not give me a loaner so I had to rent a car from enterprise at $120 a day plus tax. My batteries were only a year old, still under warranty at Batteries plus (NRH). I had to demand to talk to the principal at AutoNation to get them to remove the batteries for me to return to Batteries Plus. It took 48 hours for Batteries Plus to recondition them. I returned the reconditioned batteries to AutoNation for reinstallation. Somewhere in the process, a terminal on the aux battery was damaged. Both AutoNation and Batteries Plus blamed each other, so I had to buy a new one from the dealership. Long story short, with additional “recommended repairs” (serpentine belt,) I was out over $1,600 between the repairs and car rental. Lots of blame to go around but I won’t be going back to this dealership or Batteries plus (in North Richland Hills,) again. More