AutoNation Chrysler Dodge Jeep Ram North Fort Worth - Service Center
Fort Worth, TX
592 Reviews of AutoNation Chrysler Dodge Jeep Ram North Fort Worth - Service Center
Last week I took my 2018 Dodge Ram 1500 eco diesel for an oil change and to have a slow leak fixed in a tire. The advisor, Dana, told me I needed to have my fuel filter replaced. I told to go ahead and chang oil change and to have a slow leak fixed in a tire. The advisor, Dana, told me I needed to have my fuel filter replaced. I told to go ahead and change it. 30 minutes later it was ready. I paid the $480 and left. Less than a mile down the road I get a service Electronic fuel message followed by my fan turning on high. I turned around and went back to the dealership. I left the truck running so the advisor could hear what was going on. Dana came out with another advisor and confirmed that there was an error. Dana also told the other advisor that she had seen that error when she brought the truck out to me but that after turning the truck off and then on again the error wasn’t there. Dana asked me if I want them to diagnose the problem. She said there would be a $174 diagnostic fee to determine the problem and it would be at least 3 days before they could look at it. I asked if the truck was drivable and was told no. I said that I guess I don’t have a choice so they needed to look at it. I expressed my concern that it seemed odd that I got the error immediately after they changed the fuel filter. I said that I really don’t believe in coincidences. Dana’s response was, unfortunately we do believe in coincidences. She said people always think we are just trying to make money off of them. Frustrated that I had to leave my truck and even more frustrated that they were going to charge me when 10 minutes earlier they had the truck in their shop. I really had no choice but to leave it, call my wife who was an hour away to come pick me up. I called Dana several times during the next to days to ask for a status update. Each time she was condescending and seemed bothered by my calls. Finally I was told they found the problem and it had to do with a cooling sensor. Not the error message I got earlier. Dana told me that it would be over 800 to fix it. Of course I gave the ok, what else could I do. 5 days after taking my truck in for an oil change I picked up my truck after paying over $1300. So why am I so disappointed and dissatisfied? Forget the coincidence of having my truck break down immediately after an oil change. What I am really frustrated about is the total lack of empathy and or understanding. Customer service was absent during my experience. I will never do any business with Autonation nor will I recommend them to anyone. If you are looking for a service department for your vehicle and don’t care about customer service then feel free to give them a try. More
I have been coming to the dealership for some years. And they are so professional and great customer service. Mr.Don is always courtesy and friendly whenever I request him for my advisor. THANKS KEEP UP And they are so professional and great customer service. Mr.Don is always courtesy and friendly whenever I request him for my advisor. THANKS KEEP UP THE GREAT JOB YALL!! More
Not organized at all. We called weeks in advance to set an appointment for a simple oil change and that alone took them forever. Not to mention the recall didn't get done We called weeks in advance to set an appointment for a simple oil change and that alone took them forever. Not to mention the recall didn't get done on the first visit so we had to go back. We asked for a loner or a ride home on our second visit, they didn't have loners avaible and had to wait hours get a ride back home, keep in mind this was scheduled out and they were well aware we had asked for the shuttle in advance needed. Took 2 days to get our vehicle back, for an oil change and the recall, which i believe was just a software update. We will not be going to that dealership again. More
The service department did a good job of getting both of my vehicles complete in a timely manner. The communication with the service rep was outstanding. Text messages and phone calls kept me up to date at my vehicles complete in a timely manner. The communication with the service rep was outstanding. Text messages and phone calls kept me up to date at all times. More