AutoNation Chrysler Dodge Jeep Ram North Fort Worth - Service Center

Crap! That's about all I can say. I've bought 3 Jeeps in the past 5 years. The most recent, a 2021 Jeep Cherokee. I paid for the remote start to be installed. Was advised due to the shortages, it would be 6 the past 5 years. The most recent, a 2021 Jeep Cherokee. I paid for the remote start to be installed. Was advised due to the shortages, it would be 6-8 weeks. No follow up calls so 4 months in, I call to get an update. Sales points to Service. Service says it's Sales. Luckily my Service guy, Don Ferguson, steps up to resolve issues.....clearly there have been many. Took my Jeep in to get the remote start installed and guess what....they ordered the wrong one. SERIOUSLY?!?!? I'm paying interest on equipment that isn't even installed in this vehicle. I am soooo annoyed with this dealership. I will also say that Dana stepped up to try to help resolve my issues as well. Desk drawers falling apart, no updates to the facility. What a mess. I'm tired of the placating calls from managers. More

I'm only giving this 5* because the service advisor is awesome but I would give the dealership itself 1*. I don't want the service advisor penalized for what is the dealerships fault. My service advisor awesome but I would give the dealership itself 1*. I don't want the service advisor penalized for what is the dealerships fault. My service advisor, Don Ferguson, went above and beyond to provide excellent customer service but the dealership practices leave a lot to be desired. I made an appointment 2 days in advance. I knew exactly what the problem was (auxiliary battery needed replacing) and asked if the part was in stock. Don checked and it was. When I arrived I was informed (after the various parts were removed) the dealership has a policy they don't "hold" parts for anyone and there were none left in stock so I would need to wait several hours while they had a part brought in or they could put the vehicle back together and I could come back another day . This was the very situation i was trying to avoid. Clearly a customer's time is not valuable. Don went above and beyond to make it right and ended up driving to pickup the part himself so I wouldn't have to wait so long but this dealership needs to change its policies. If I know what is wrong and I have an appointment, there should be a system in place where the parts needed are on hand to minimize my wait time. Noone wants to drive through the construction mess to get to this dealership to start with and then to have to wait extra time due to poor management will certainly not entice me to buy a vehicle here. More

Highly Recommend!Came in for oil change, along with A/C Highly Recommend! Came in for oil change, along with A/C i& UConnect issues. Outstanding service! Upgraded A/C and UConnect software resulting in Highly Recommend! Came in for oil change, along with A/C i& UConnect issues. Outstanding service! Upgraded A/C and UConnect software resulting in improved A/C operations and fixed UConnect remote actions. Overall, extremely pleased with service and will continue to work with AutoNation in North Fort Worth. More

Oil change took 2 hours! And I had an appointment. I told the guy please text me or call my name over intercom when It was done. After a 2 hour wait I find out it’s been finished! Also they have zero cars if the guy please text me or call my name over intercom when It was done. After a 2 hour wait I find out it’s been finished! Also they have zero cars if you need service which I was not told. So I can’t get service on my new gladiator which has a squeaky steering wheel. I only have one car so I would have no way to work. More

Excellent service with a very short waiting period!!! Very polite too! Dealership was clean and everyone was friendly. The dealership waiting area was clean and everyone seemed friendly! period!!! Very polite too! Dealership was clean and everyone was friendly. The dealership waiting area was clean and everyone seemed friendly! More

Great speedy servivce. Don Ferguson provided excellent customer service. Very professional and pays attention to detail. I will definitely request if needed again. Thank you customer service. Very professional and pays attention to detail. I will definitely request if needed again. Thank you More

Very efficient and timely. An excellent experience. It was late but they made a point to get to the vehicle that day which I was very thankful for. was late but they made a point to get to the vehicle that day which I was very thankful for. More

I felt valued on this trip to my local Jeep dealership. In the past - I was not happy with the service I received - so much that I didn't even care that I had pre-purchased several oil changes. BUT - dec In the past - I was not happy with the service I received - so much that I didn't even care that I had pre-purchased several oil changes. BUT - decided to try again after a few years, and I am glad I did. Thank you Dana! More

Great communication and great turnaround on getting my car back to me. Awesome job guys! car back to me. Awesome job guys! More

Fast, friendly and the group is one of the most professional in the business. professional in the business. More