AutoNation Chrysler Dodge Jeep Ram North Fort Worth - Service Center

Not Good. Did not listen to my request. I felt they were short and Rude. Dana was my sales associate. I needed and oil change and tire rotation. She said I had a contract and all was good. I showed were short and Rude. Dana was my sales associate. I needed and oil change and tire rotation. She said I had a contract and all was good. I showed them where my wheel lock key was. They claimed it wasn't there. This was the 2nd time, I literally had to DRIVE BACK to the dealership on 2 different vehicles and show them where it was, in the glove box as I described.....Very frustrating and very lazy. They just don't check, or seem to care.... More

I have taken my vehicle there several times, they have never been able to return my vehicle anywhere close to the estimate. I was told 1 hour by the gentleman I made the appointment with, and it took sev never been able to return my vehicle anywhere close to the estimate. I was told 1 hour by the gentleman I made the appointment with, and it took seven hours. I did not wait for it More

Don Ferguson is the BEST service advisor. Timely, to the point, courteous and very helpful. I would highly recommend AutoNation service department. point, courteous and very helpful. I would highly recommend AutoNation service department. More

The customer service was awesome! Donald Ferguson was very helpful in assisting me during my visit. His knowledge and expertise had me at ease and the turnaround time was accurate. very helpful in assisting me during my visit. His knowledge and expertise had me at ease and the turnaround time was accurate. More

Service advisor was great and kept me informed. The only issue was the parts were on backorder and it took weeks to get it fixed. Definitely not the Dealership fault issue was the parts were on backorder and it took weeks to get it fixed. Definitely not the Dealership fault More

Don did a great job. Service was completed quickly and communication was great. communication was great. More

Friendly staff with good waiting area. Quickly taken care of. I’m always greeted quickly and taken care of. I look forward to the next service visit. of. I’m always greeted quickly and taken care of. I look forward to the next service visit. More

Service advisor was awesome. Kept me informed on what services needed to be done and time to complete. services needed to be done and time to complete. More

Overall good experience with service department. They listened to my issue, found the problem and fixed it. listened to my issue, found the problem and fixed it. More