AutoNation Chrysler Dodge Jeep Ram Spring - Service Center

I dropped my van off at the Dealer on April 21 for warranty repair items. I did not get it back until May 24 - a day before I left for a vacation where I needed my van. The communications with the D warranty repair items. I did not get it back until May 24 - a day before I left for a vacation where I needed my van. The communications with the Dealership were poor. The service rep was nice - when I talked with him. But I had to initiate the calls. When I tried to call, I ran into significant problems getting through. Apparently the service line connection was negatively impacted by remodeling of the showroom. To get through, I would need to contact sales, explain the reason for my call and then see if they could walk back to service to get someone to give me an update. Very frustrating. I was promised my vehicle would be ready a number of times. Then a day or two before I needed to leave on my trip I still had not heard back from the service dept. I tried calling and could not get through. Finally I drove to the dealership to try to get a status. I was rather frustrated. I kind of understand the idea that parts may be on back order and it can take longer than expected. However, as someone who has been in a customer service role, as a customer I would like to receive regular updates and would like to know what you know when you know it. For example, parts finally came in around May 18 and I was promised the service tech would be getting on it that day or the next. It was six days later before I got my vehicle. The icing on the cake was when I received a call last week (early July) from the service department letting me know my vehicle was ready. I politely told the representative that I picked it up a month earlier. This experience is not a good reflection on the management/ownership of the dealership. More

Great service, comfortable waiting area. Wait time could be faster and greet. I waited at least 10 minutes to be greeted and no one even acknowledged me. Wait time could be faster and greet. I waited at least 10 minutes to be greeted and no one even acknowledged me. More

Deanthony was great he went above and beyond to get my vehicle back on the road!! vehicle back on the road!! More

Service department was efficient, knowledgeable, friendly, and accurate. Turn around was quicker than expected. Thank you. friendly, and accurate. Turn around was quicker than expected. Thank you. More

Excellent service, and delivery was on time, service itself was quick and I was updated all the time itself was quick and I was updated all the time More

Jonathan was very helpful and patient with us when we brought in our Jeep. It was our third time bringing it in for the same issue, different places. It is finally fixed. brought in our Jeep. It was our third time bringing it in for the same issue, different places. It is finally fixed. More

Everyone at this location is great, I have never had any issues at auto nation, thank you issues at auto nation, thank you More

I scheduled a quick oil change. I was greeted friendly and my truck was returned to me quickly, oil changed and tires rotated. Good work. I was greeted friendly and my truck was returned to me quickly, oil changed and tires rotated. Good work. More

They treated my mother with kindness and respect. Mom liked the service writer alot. Thank yiu for that. Mom liked the service writer alot. Thank yiu for that. More

The people were nice the dealership was great I will go back one day. for my car needs. back one day. for my car needs. More