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AutoNation Chrysler Dodge Jeep Ram Spring - Service Center

Spring, TX

4.3
542 Reviews

542 Reviews of AutoNation Chrysler Dodge Jeep Ram Spring - Service Center

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March 03, 2023

I take a family trip every year in mid March. I brought my car in February 10,2023. My experience has honestly always been spectacular. This time my car was returned to me 15 days later with a $1 More

by Jletitia36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sally Vaughn
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Mar 07, 2023 -

AutoNation Chrysler Dodge Jeep Ram Spring responded

Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We would like the opportunity to address your concerns. Please reach out to us directly at (281) 715-6927 when you have a chance. Thank you, and we look forward to hearing from you.

Mar 07, 2023 -

Jletitia36 responded

I’m emotionally upset at this moment. I received email from Sally Vaughn with a link showing work for the noise being the catalytic converter fit $5500 to fix the problem. I’m extremely disappointed because on the initial advisor sent me this message in February 23, after having my car for 13 days with rental fees pending at that time.-Good evening Mrs. Johnson, i just received a call back from your warranty company. They went through the contract you have and unfortunately the parts needed are not covered under your powertrain contract. The rattling noise you were hearing was found to be a faulty belt tensioner/idle pulley and the serpentine belt is cracking and needs replacement. The trunk latch was also found faulty and is the reason for the trunk not opening. We also found other maintenance items that are needed and i have included those in the price estimate below. Take your time reviewing the estimate and let me know if you have any questions. I separated the estimate to show your main concerns on the top of the page. Thank you! - Sean I received email today for Sally Vaughn at autoNation stating that my catalytic converter has a whole in it and needed to be replaced and this would be $5500 after getting my car back on February 25,2023. This cost me $1600 along with $800 in rental fees for having my vehicle for 15 days in total. Only to still have the problem to exist. Pricing the catalytic converter for the left side was $900 and right side is $800 labor only $214 I strong feel I’m a victim of Deceptive trade purposes, I brought my vehicle in for a rattle noise that still was present upon picking it up after 15 days later.

March 01, 2023

In and out. Service was awesome. Price was about what I expected. Nathan was awesome great help. Thanks More

by Rmsexton1Rimivylee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan
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Mar 06, 2023 -

AutoNation Chrysler Dodge Jeep Ram Spring responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

February 27, 2023

As normal Autonation Dodge Ram were very quick and had all my information on hand as to what I needs were. Thank you for great service More

by Neville.symons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Molina
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Mar 03, 2023 -

AutoNation Chrysler Dodge Jeep Ram Spring responded

Hi Neville, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

February 27, 2023

This is my 3rd dodge ram truck. I must say they do a very good job of taking care of their responsibilities in the service dept. I can always count on them. I love my truck and More

by jammann42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally, Nathan
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Mar 04, 2023 -

AutoNation Chrysler Dodge Jeep Ram Spring responded

We appreciate you taking the time to leave us a response! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

February 26, 2023

Had a long and frustrating experience with the service department. Each phone call resulted in another “issue”, (brakes, battery). Constantly asked the amount of the insurance check. More

by betty2surf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Stacy Camp, Sally (?)
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Mar 03, 2023 -

AutoNation Chrysler Dodge Jeep Ram Spring responded

Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 715-6927. We hope to hear from you.

February 24, 2023

Service advisor always goes beyond to make sure my vehicle is taken care of and that I'm satisfied with the service/repair. Very knowledgable and friendly. Everybody I've dealt with there is very fri More

by Danascove
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean, Valorie
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Feb 28, 2023 -

AutoNation Chrysler Dodge Jeep Ram Spring responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

February 24, 2023

Customer service is outstanding. I have never had a problem unsolved. From my salesperson to the service department and the valet “Micheal” are great! More

by susanf1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Correa
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Feb 28, 2023 -

AutoNation Chrysler Dodge Jeep Ram Spring responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

February 22, 2023

Dealer was thorough with the diagnostics of the electrical problems. Also preformed regular scheduled maintenance. More

by stottsjd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey
Report | Print
Feb 26, 2023 -

AutoNation Chrysler Dodge Jeep Ram Spring responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

February 22, 2023

Great staff and very friendly. Always going the extra mile to make sure I am satisfied More

by sarah T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey, Fred
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Feb 26, 2023 -

AutoNation Chrysler Dodge Jeep Ram Spring responded

Hi Sarah, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!

February 20, 2023

The dealership help me get my oil leak fixed fast friendly customer service staff was very knowledgeable. I would definitely recommend this dealership. More

by Dschamerhorn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sally
Report | Print
Feb 24, 2023 -

AutoNation Chrysler Dodge Jeep Ram Spring responded

Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

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