AutoNation Chrysler Dodge Jeep Ram Spring - Service Center
Spring, TX
545 Reviews of AutoNation Chrysler Dodge Jeep Ram Spring - Service Center
To all involved with my 2015 (Pitch Black) SRT 392 6-Speed Manual Challenger who worked together for my engine and transmission replacement, Thank You, from the bottom of my heart (where there is now 6-Speed Manual Challenger who worked together for my engine and transmission replacement, Thank You, from the bottom of my heart (where there is now also conveniently the world's smallest pacemaker). Due to the circumstances, it was a rough start, but everyone ended up banding together too make this happen. This car is near and dear to my heart, as it was to my father's before his passing recently and it was quite the emotional experience for me to finally receive Christine (My cars name) back following his passing. Please know that for some people, a car is a car, but for others, it's a lifestyle that can (in a moments notice) becomes one of the most priceless, sentimental things in their possession even when it's physically not able to be. My family has been Mopar enthusiasts for over 20 years, and we don't intend to change that. Despite working for the Sterling McCall Chevrolet competition down the street for a decade, AutoNation has been our go-to dealer for several years now. Please accept my thanks, for going above and beyond, and pass that down from corporate, down to the the technicians and valet drivers involved in handling my vehicle. Some words I cannot find to do justice to just how overly satisfied with how it all turned out. Please put my service consultant, Fred Erdman on the spot for doing an excellent, extraordinary job, and having extreme patience and empathy while my life was, and still, is turned upsidedown by outside happenings unrelated to the dealership. Also the service director, Chuck Halbwachs deserves recognition for putting up with my fugue state during the devastating, sudden and unexpected loss of my Father in the midst of this. I've now inherited his 2017 RAM 1500 R/T that was his his 2nd pride and joy next to me. Sincerely, Brandon Lee Neal More
My van was towed in to the service dept, no one contact me for several days. I continue to call but got no help. Then I called and spoke with Sallie she was so nice she told me that me service rep was Fred me for several days. I continue to call but got no help. Then I called and spoke with Sallie she was so nice she told me that me service rep was Fred. She answered all my questions I had. She stated that she will give my information to Fred, he NEVER contact me agai. I called left him messages still NO CALL from Fred. Then I just called and ask for the MANAGER. Just a reminder I AM STILL WITH NO TRANSPORTATION. I can’t remember the manager name I spoke with but he made sure I got a rental and that my vehicle was being diagnosed. I really hate to say this but I felt like since I was an AFRICAN AMERICAN WOMAN I was being treated wrong. You all need to speak with FRED because his customer service is horrible. More
I take a family trip every year in mid March. I brought my car in February 10,2023. My experience has honestly always been spectacular. This time my car was returned to me 15 days later with a $1 I brought my car in February 10,2023. My experience has honestly always been spectacular. This time my car was returned to me 15 days later with a $1600 repair bill $800 in rental cost and the noise of my vehicle had not been addressed. I called in the day I received the vehicle after repairs and was sent to voicemail . No return call was provided. I brought it up to the service manager Sally Vaughn who tells me she doesn’t want to pay to put me in a rental and she had no loaner car forcing me to return home not having the issue addressed. She told me February 27 that she would be getting me into a loaner by Friday. March 3,2023. I am still awaiting for this to be resolved More
This is my 3rd dodge ram truck. I must say they do a very good job of taking care of their responsibilities in the service dept. I can always count on them. I love my truck and I must say they do a very good job of taking care of their responsibilities in the service dept. I can always count on them. I love my truck and they help keep it tiptop. More
Had a long and frustrating experience with the service department. Each phone call resulted in another “issue”, (brakes, battery). Constantly asked the amount of the insurance check. department. Each phone call resulted in another “issue”, (brakes, battery). Constantly asked the amount of the insurance check. More
Service advisor always goes beyond to make sure my vehicle is taken care of and that I'm satisfied with the service/repair. Very knowledgable and friendly. Everybody I've dealt with there is very fri vehicle is taken care of and that I'm satisfied with the service/repair. Very knowledgable and friendly. Everybody I've dealt with there is very friendly and professional. More
Customer service is outstanding. I have never had a problem unsolved. From my salesperson to the service department and the valet “Micheal” are great! I have never had a problem unsolved. From my salesperson to the service department and the valet “Micheal” are great! More