AutoNation Chrysler Dodge Jeep Ram Spring - Service Center

If I could rate this dealership no stars I would. I took my truck in for a warrenty repair to be done and it was wreck by another vehicle while parked in the service parking. I tried calling, emailin I took my truck in for a warrenty repair to be done and it was wreck by another vehicle while parked in the service parking. I tried calling, emailing and got no response of the status to fix my vehicle. The only way I would have communication is if I came to the dealership and talk to someone face to face. My truck sat for 1 month untouched after the wreck, and after multiple attempts at getting nothing done and no answers, I got my vehicle picked up and moved to another dodge dealership to get repairs done. The service center never answers the phone no matter what time of day you call. I was promise the footage of the accident to provide to insurance but was never sent the footage. Do not use this dealership if you value your car, they do not provide service or will not have common decency to update you if accidents happen. More

Upon arriving I was greeted in service lane by Fred Erdmen. He quickly assessed my vehicle and gave me an approximate date of completion. I am happy to say my vehicle was ready two days earlier Erdmen. He quickly assessed my vehicle and gave me an approximate date of completion. I am happy to say my vehicle was ready two days earlier More

The service department is wonderful, they are always there to help and take care of any issue that I have. there to help and take care of any issue that I have. More

Erik provided excellent customer service when I had my Jeep in for repair work last week. Jeep in for repair work last week. More

They are very efficient adams friendly. They keep me informed on my progress. Also great at scheduling They keep me informed on my progress. Also great at scheduling More

Pierre is very professional ,excellent customer service skills. He kept me informed with details of the job .Very knowledgeable worker. Thank you am super pleased. skills. He kept me informed with details of the job .Very knowledgeable worker. Thank you am super pleased. More

Very easy to deal with, very efficient, and very organized. Very impressive car dealer. they did a recall on our 2010 vehicle in only 1 day. organized. Very impressive car dealer. they did a recall on our 2010 vehicle in only 1 day. More

Was a very pleasant experience, Sallie was very professional and kept me informed. The work was completed in a timely manner. It is evident that she truly cares about the customer. professional and kept me informed. The work was completed in a timely manner. It is evident that she truly cares about the customer. More

Pierre was Very Professional and made sure all my needs were met. He kept me well informed as to what was going on while my vehicle was being serviced. Great customer service advisor! I look forward to sch were met. He kept me well informed as to what was going on while my vehicle was being serviced. Great customer service advisor! I look forward to scheduling another service appointment with him. More

I had an appointment for an oil change and tire rotation for 8:00 AM. Upon arrival and check in was informed it would be approximately 1 hour and 15 minutes. I never received any updates until it had been 1 for 8:00 AM. Upon arrival and check in was informed it would be approximately 1 hour and 15 minutes. I never received any updates until it had been 1 hour and 45 minutes from my check in and it was to recommend replacing of a cabin filter that was replaced by them just 10k miles prior. When I declined to replace the cabin air filter it took another 30 minutes before I was informed my vehicle was ready. The check out process consisted of my awkwardly standing in front of the service representative feverishly typing away on his computer for about 10 minutes. In total it was well over 2 hours and 40 minutes. More