AutoNation Chrysler Dodge Jeep Ram Spring - Service Center

I have received great service from Aaron S. everytime I take my car in for service everytime I take my car in for service More

As always, our repairs were taken care in a timely manner, and absolutely exceptional customer service!! manner, and absolutely exceptional customer service!! More

I’m very pleased with the service, Daniel was very attentive when I took my truck for maintenance service, thank you attentive when I took my truck for maintenance service, thank you More

I would have to say that when it comes to certain situations. I believe that they're willing to work out whatever issue for the best. situations. I believe that they're willing to work out whatever issue for the best. More

Daniel in service was amazing. He kept me informed on my vehicle at all times. He kept me informed on my vehicle at all times. More

Always satisfied with their customer service and the quality of service provided. Never disappointed. Thank you quality of service provided. Never disappointed. Thank you More

My vehicle is owed now, but the First time I came was almost 7years ago ...I couldn't beat the deal they was giving me...plus they offered me 6yr free oil change had me sold...so if they could hook me up almost 7years ago ...I couldn't beat the deal they was giving me...plus they offered me 6yr free oil change had me sold...so if they could hook me up with another sweet deal I'll be back to Spring Auto nation for sure on my next vehicle that I would purchase.. More

Service Manager provided excellent customer service. From start to finish, it was an overall great experience. From start to finish, it was an overall great experience. More

I scheduled this appointment during a week off where we would not need the vehicle to commute to work. Timing was fortunate. The headliner panel was falling from the roof, simple enough fix. Less than 30k would not need the vehicle to commute to work. Timing was fortunate. The headliner panel was falling from the roof, simple enough fix. Less than 30k miles, so under warranty. While there I wanted a spray in bedliner, oil change, and inspection. The spray in liner went well and quick, completed on day one. After that things basically stopped. I was repeatedly asked (when there was any communication at all) if the headliner was installed when I purchased the vehicle. to which I repeatedly (at least four different occasions) answered that yes it was. (fully loaded Gladiator with matching interior headliner, not really rocket science here). For over a week the service technician had very spotty communications and only seemed worried about that one fact, and not on fixing it. The week went by and I still had no real update on anything other than the bedliner being done (of course right? It's not warranty work, so it's the one thing they'll make money on, so that's all they appeared to care about). I got home, and after 9 days with still no actual updates, I called. No answer. I left a voicemail, no return call. So I texted (again I might add) and asked wat the actual issue was. He said the adhesive had given out. I asked are the technicians incapable of simply applying new adhesive? He did not reply. Again. So I stated that I would be picking up my vehicle. The oil change had been completed (or so they said at least, never know with these places), and it still needed the inspection, but would be completed shortly. And it was. I went in the next day to pick up my vehicle, and in the three minutes of talking to another service member I learned that there were clips broken, a new headliner needed to be ordered, it was on back order (and slow due to the idiots on strike thinking they need CEO salaries and golden work uniforms). So I had more information in those few minutes than I received in the 9 days they had my vehicle. No clue why Sean couldn't communicate this simple fact. So the main point of dropping the vehicle off was never really addressed at all. I can see why the reviews for this dealership aren't great. To be fair they're a large dealership and slightly understaffed, but that's no excuse for extremely poor communications and ignoring the customer completely. The other service technician that was there when I picked up my gladiator seemed very communicative and forthcoming, but it's hard to trust a dealership at all, much less after they've wasted over a week of your time and left you with the same broken issues and no options for resolution. Will I got back? Maybe for simple routine service. But it's doubtful I'd trust them with anything more complex than a simple oil change at this point. And after looking at the headliner, it's a simple matter of just using adhesive to stick it back to the roof. Anyone with two active brain cells to rub together could've done it with a tenth of the effort the service tech put into to trying to prove me a liar about the headliner being a factory install to begin with. Unfortunate overall since the first time I dropped my jeep off for simple upkeep they were exceptionally accommodating. More