AutoNation Chrysler Dodge Jeep Ram Spring - Service Center

Threes was a lot of miss communication between the advisor I had and what the manager was saying. Lead to a confusing situation where I ended up pulling the vehicle. advisor I had and what the manager was saying. Lead to a confusing situation where I ended up pulling the vehicle. More

Car was sent to Autonation maintenance shop for replacing the serpentine belt and the pulley August 12, 2022 I was called on September 6, 2023 two picked up September 6,2023. When I picked up the car no on the serpentine belt and the pulley August 12, 2022 I was called on September 6, 2023 two picked up September 6,2023. When I picked up the car no one had check to make sure the car was safe to drive. I asked one of the service ladies and Juan if they could run a diagnostic check on the car before I pick it up to ensure that there’s nothing else wrong with the car .All four tires had no air. The reading was 29 and 30 psi a jeep wrangler requires at least 37 to 42 psi in which my car didn’t have.I had to go to the gas station to try to put air in the tire to no avail because the gas station only have air up to 32 psi. So we went to a flying J on 242 to fill up the tires to full psi. The car was driving funny from the day I picked it up which was September 8, 2022 on Friday. I thought this was due to the fact that I had no air in my tires. So on Saturday we rode around to allow the air and nitro to expand, and also to see if the car was gonna ride different. The car is still riding funny but at this time the dealership was not open on Saturday night nor Sunday. Received a call from a gentleman name Juan asking me how the car was driving. I explain to him that something was wrong with the car because it’s was driving funny. I was thinking it was because I haven’t driven my jeep in a while Juan then told me to drive the car for the rest of the week to see if anything will change. On September 13 I called Juan I told him there was something definitely wrong with the car and this time he told me to bring it in we agreed on Saturday. Thursday morning on my way to work. My car stop it sound like grinding metal and I almost got hit by 18 wheeler on Homestead. Imagine looking in your rearview mirror to see an 18 wheeler heading towards you East Mount Houston. I cringed as I watch the 18 wheeler attempt to stop on his breaks. The 18 manage to slow down and swerving into the next lane. Once clear I got out the car raised the hood and took a look at the damages. It was the serpentine belt, and the pulley that damaged the wire, hornist and the alternator I had a mobile mechanic, take a look at the car while we were stranded on the side of the road for four hours, waiting on the tow truck and was told that there was a screw missing off the pulley. Which caused the pulley to shred the serpentine belt again damaging the pulley wiring, as well as the alternator. I spoke to several people at Autonation James, the Director of service he agreed that his mechanic dropped the ball. And they will be talk to him he also stated that all managers we have to check the car before giving back to void this from happening again. He also stated that when he tried to pull something on the car and and there was no tension. I was also told that he will reach out to sales to help trade me out the jeep because I explain to them that I didn’t feel safe with them fixing the car and they wanted me to continue to drive it . I have completely lost faith in their mechanics as their negligence put me in harms way. So one of the sales gentleman by the name of Jose reached out to me to help me look for a new car to trade with He told me that the manager told he don’t worry about it, that he will work with the numbers and no matter what he would help me get a new vehicle. Jose, also told me when I asked about how they would do the trade out with the leasing company he told me no worries we’re going to act like nothing never happened. On Friday, September 29, 2023. I spoke with Jose and now he’s saying that they’re not able to help me More

AutoNation in spring is the best dealer I have ever worked with. Friendly with great customer service. Kept me informed the whole way. worked with. Friendly with great customer service. Kept me informed the whole way. More

Convenient, nice people to deal with, mostly quick service, wish car wash always included on visits service, wish car wash always included on visits More

Online appointments don't provide information necessary for planning. Factory recall appointment never indicated that the repair would take between 24-48 hours. I received an email notification 1 week prio for planning. Factory recall appointment never indicated that the repair would take between 24-48 hours. I received an email notification 1 week prior to the appointment "reminding" me it would be 24-48 hours to return the vehicle. It is only a "reminder" if the information was shared prior to the email. More

Easy to set an appointment on line for maintenance. Daniel Wood was great. We even were able to set a future appointment for some needed repairs. Daniel Wood was great. We even were able to set a future appointment for some needed repairs. More

It took over two hours for an oil change and car wash (not a detail, just a wash). (not a detail, just a wash). More

I took my Minivan without appointment and still get the service I needed with a very kind attention service I needed with a very kind attention More

The service department has become extremely slow and I believe is trying to up sell. I had a nail in one of my tires and didn’t let them know and they didn’t see it during the tire rotation. I picked my J believe is trying to up sell. I had a nail in one of my tires and didn’t let them know and they didn’t see it during the tire rotation. I picked my Jeep up and clearly my battery wasn’t checked, since two days later it was dead. I have lifetime battery through the dealership and they didn’t have the appropriate replacement battery. I’ve had all my work done at this dealership and I take very good care of my vehicles and the service department has gone down. I don’t blame the service reps, I wonder if the techs are either overworked or understaffed. More