AutoNation Chrysler Dodge Jeep Ram Spring - Service Center
Spring, TX
544 Reviews of AutoNation Chrysler Dodge Jeep Ram Spring - Service Center
Staff are amazing and very helpful and their response time is quick when there are questions. It's difficult to get them on the phone though, so their texting feature is best which I love, but I can see time is quick when there are questions. It's difficult to get them on the phone though, so their texting feature is best which I love, but I can see that being off-putting for some. There is nearly always a backlog and wait to get your vehicle diagnosed, which is frustrating. It's been 5-10 days each time we bring ours in just for a diagnosis, then adding on the repair time. It seems they are either short staffed, need more bays to work, or something. I've had to come back the last two times within a week of repair to get the issue re-addressed or the repairs tweaked, which is also a big inconvenience. Overall, they're a decent place, but they could use more mechanics so they don't rush through repairs and ultimately end up with customers returning. The advisors are great and keep you informed along the way, and they do their best to get you on your way as quick as possible in terms of drop off and pick up. More
The entire service staff members are top notch. Juan my service technician contacted me every step of the way and followed up afterwards to make sure my car was running perfectly Juan my service technician contacted me every step of the way and followed up afterwards to make sure my car was running perfectly More
Sales process was fine. Quality of customer service is low. Referring to the care the technicians apply when performing the service. Just returned my vehicle to repair t Quality of customer service is low. Referring to the care the technicians apply when performing the service. Just returned my vehicle to repair the physical damage that happened while they had the vehicle for service. Received it back and they did not advise of the damage. Dents and paint scrapes and chips down to the metal. There was no way they did not know they damaged the vehicle. Very disappointing. More
It really was way to hard to try and get an appointment, you also should not have to get an appointment and then leave your car at the dealership for 3 days minimum. What happen to the days were you make a you also should not have to get an appointment and then leave your car at the dealership for 3 days minimum. What happen to the days were you make an appointment and show up and you guys just do the work? More
Service center has gone above and beyond for my family in time of need. ♥️ thank you so much Ms. Sally, Mr.,Fredrick & Deanthony. Thank you for everything y’all do. Keep up the good work. God Bless y’all time of need. ♥️ thank you so much Ms. Sally, Mr.,Fredrick & Deanthony. Thank you for everything y’all do. Keep up the good work. God Bless y’all From The Brooks Family More
Bought a tranny over the counter for my 2013 Ram 2500 with 173,000miles, installed it then had it delivered to the dealership for computer codes flush and relearn process. They got it done within one day with 173,000miles, installed it then had it delivered to the dealership for computer codes flush and relearn process. They got it done within one day including replacing shift level mechanism and knocked out two recalls and washed the truck! for less than I expected to pay just for the tranny computer work. More
Seervice Rep Daniel helped me out with my issue. Ram 1500 was having a ticking noise issue. He took a look and had the repairs covered by Warranty. This dealership has been awesome everytime I come Ram 1500 was having a ticking noise issue. He took a look and had the repairs covered by Warranty. This dealership has been awesome everytime I come in for maintance or any issues. I recommend. More