Valencia Chrysler Dodge Jeep Ram - Service Center

The advisor is prompt, courteous, and very nice. She asked me everything concerning my visit and notified me when everything was completed. She asked me everything concerning my visit and notified me when everything was completed. More

My experience with this Service Dept has been terrible, until my last visit. Hugo Salazar made the experience much more pleasant. 1st visit was for new car break in- check up. May 2021. For whatever reaso until my last visit. Hugo Salazar made the experience much more pleasant. 1st visit was for new car break in- check up. May 2021. For whatever reason battery could not be checked. 2nd Visit Aug 2021, check engine light came on, Service Advisor indicated that a camera sensor was affected. Appt was scheduled for 2 half months later, Nov 2021. Van was brought in and software updated. Sept 2022 Check engine light came on, brought my van in and without checking the issue scheduled my appt for 21 Nov 2022. My concern was driving it, not knowing what the issue was. Mid Oct I received a "Customer Satisfaction Notice" indicating a repair may need to be made. Made a trip to the dealership, presented the notification to the Service Advisor. I indicated that I was getting odd displays on my dash. I was told the issue would be addressed on my schedule appt. I expressed my concern. On the 26th of Oct 2022 the van would not start. Called the Service Mgr. with my issue and was told to contact a tow service to have it brought in. I brought the van into the dealership on the 28 Oct 2022. Hugo Salazar performed a scan to get a reading on the issues with the van. Something that was not performed by the other two Service Advisor. He gave me a breakdown of the issues and indicated what was going to happen and would keep me apprised of the repairs. In which he did. He is what you would expect of a Service Advisor. I very much appreciate the attention and his efforts to get me back on the road during these difficult times. I'll be honest I have very little miles on the vehicle approx. 6600 miles, and the check engine light issues, and my previous experience with the two previous Service Advisors have made me regret my leasing of the vehicle. If and when I visit the Service Dept again I hope it will be with Hugo Salazar. My feedback on the inquiry is based on my dealing with Hugo. More

This pertains to the service department. Extremely poor customer service from the service advisors. It feels like they could care less about your vehicle and are just clocking hours. It's al Extremely poor customer service from the service advisors. It feels like they could care less about your vehicle and are just clocking hours. It's almost impossible to get someone on the phone. It you opt for the "call back" option, no one actually calls you back. The service manager was no better. I asked him a question and he didn't even look at me when he answered. Standing in front of me, he looked off to my right the whole time. It was rude and unprofessional. I hate going to this dealership. More

One of the best dealerships to take your vehicle for service, very professional advisers that even give me a courtesy ride back to pick up my vehicle!! service, very professional advisers that even give me a courtesy ride back to pick up my vehicle!! More

Hugo was my service advisor and did a great job. He was upfront with the time it would take to make repairs and communicated throughout the process. A+ service. He was upfront with the time it would take to make repairs and communicated throughout the process. A+ service. More

Jordan always takes care of my Jeep needs. Great service as always. He ordered an auxiliary battery for my Jeep Great service as always. He ordered an auxiliary battery for my Jeep More

Ariana was a pleasure to work with. She took care of all my requests for my service appointment. I asked for my car not to be washed and she made sure it didn't get washed. She took care of all my requests for my service appointment. I asked for my car not to be washed and she made sure it didn't get washed. More

My service advisor was spot on with every detail of the reasons I was there, explained each recall and what was about to take place. Mike the service tech’s video of my truck as he walk around and covered reasons I was there, explained each recall and what was about to take place. Mike the service tech’s video of my truck as he walk around and covered each detail was amazing, confirmed my feelings about how proud I am of my truck. More

Poor communication; Hugo was pleasant initially, however when we came to get the car, he would not admit to neglecting to let us know the time frame. No response to voicemails, texts Phone numbers given a when we came to get the car, he would not admit to neglecting to let us know the time frame. No response to voicemails, texts Phone numbers given are actually a service, not direct contact with the Valencia service department. Held car for over 6 hrs; still “in line.” Said it would take 2-3 days for diagnostic?!? We retrieved our car with NO work done, and replaced the battery ourselves. More

They still didn't fix my truck Brakes iss? ???? I am very disappointed, no one call me to fo up ???? I am very disappointed, no one call me to fo up More