AutoNation Chrysler Jeep West

Oh My Goddess! I LOVE my JEEP Renegade so much! Sales Associate Jake Dunn and Sales Manager Alex Ertle are both Beyond Amazing, and are both Assets to AutoNation Ch I LOVE my JEEP Renegade so much! Sales Associate Jake Dunn and Sales Manager Alex Ertle are both Beyond Amazing, and are both Assets to AutoNation Chrysler Jeep West! Thank You both very much! Jake is extremely knowledgable, kind, friendly, goes above & beyond, to give an outstanding customer service experience, and I highly recommend working with him! AutoNation is an AWESOME Company to come in, and get a high-quality, cool Jeep that bestows an enchanting, warm, cozy, and friendly atmosphere. I highly recommend buying a Jeep/Vehicle from AutoNation Chrysler Jeep West! Magical Blessings! XO More

Kudos to the Great Jeep West team of Todd, Roberto, Canin & Micha (Parts Dept) who assisted my son in his purchase of a used vechicle. Thank you for taking the time to explain all of the financing opitions a & Micha (Parts Dept) who assisted my son in his purchase of a used vechicle. Thank you for taking the time to explain all of the financing opitions and your paitence with him on making a decision. This is the best dealership I worked with. Also shout out to Kevin & Matt in Service for being the backbone of the team, Brian R More

Mike Doat and Steve Johnson always take great care of my Jeeps. Great job guys! Jeeps. Great job guys! More

I always have great service when I bring my vehicle in. Friendly and helpful staff. Friendly and helpful staff. More

These guys are Amazing! Danny and Kevin keep me in the loop every step of the way. They care for my vehicle as if it is their own. I can't thank them enough for what they do Danny and Kevin keep me in the loop every step of the way. They care for my vehicle as if it is their own. I can't thank them enough for what they do and I won't let anyone else touch my truck. You guys Rock!! More

What a great process from start to finish. I bought my other Jeep through them and so I went back to order this one. I really wanted the 392 so I started the process at the end of last year wo I bought my other Jeep through them and so I went back to order this one. I really wanted the 392 so I started the process at the end of last year working with Steve Kern and Alex. My 392 just arrived and I worked with Cesar through the sales and appointment process. Rosendo helped with the final purchasing agreements. I couldn’t be happier with the process and the great communication. Love this place and will keep coming back. More

Have had great experience with this dealers shop since buying our Jeep. The dealership could use a better waiting area. buying our Jeep. The dealership could use a better waiting area. More

Jesus and his entire team were amazing! Very patient and gave us 3k over valuation on our trade in. I will definitely do business AutoNation again. Very patient and gave us 3k over valuation on our trade in. I will definitely do business AutoNation again. More

Overall, the sale went smoothly. It was quick and efficient. Everyone was friendly. However, I did have one issue; before I went in to sign the papers, I requested the car be cleaned It was quick and efficient. Everyone was friendly. However, I did have one issue; before I went in to sign the papers, I requested the car be cleaned and prepped. It wasn’t. The car was dirty, the plastic was still on the mats, the low tire pressure light was on, and the stickers were still on the car. I had to ask again, and the gentleman told me, “it’s done, the temporary tags are on.” I asked about the stickers and the cleaning and he walked out with me and took the stickers off and thanked me. I’ve been in customer service for many decades. The product is only part of business; an important part is the experience. Car buying can be stressful at times. The customer should be made to feel relaxed, taken care of, and appreciated. I had four different people introduce themselves to me, shake my hand, and make small talk. However, the dealership fell flat on the little things. I spent a lot of time sitting at a table in the middle of the showroom. It would have been nice to been offered some water or coffee. I finally had to ask after being there for over an hour. I know some might think that’s trivial, but it’s the little things that matter. My last memory of the sale should not be me standing in the parking lot struggling to get the plastic off the mats (especially when I’m nursing a broken hand), walking around to find a garbage can to throw away the plastic. I then had to spend 25 mins at the service department to fill up the tires to address the low pressure light (incidentally, the service guy was awesome!). Once I left, I had to go to a car wash, because I just bought a new car and I wanted it to look good. Every car dealership in the world, sells cars. What separates one dealer from another is the experience and customer service. If you want to be a five star dealer, you have to give five star service. That car should have been washed, the plastic removed, and the low tire light addressed. I also should have been asked if I had any questions about how to operate certain features. When it comes to the amount of money some of these car cost today, the dealership should want that car to be absolutely perfect before the customer drives off the lot. True customer service is knowing what I need, before I realize I need it. The dealership handled the business aspect as they were supposed to, but failed in other areas. I have to bring the car back to the service department today. The car I bought has illuminated door sills and one isn’t working. It’s a simple fix, just needs a battery and a magnet replaced. I’m hoping this goes smooth. More

They are the best service department any where! Been a customer for over 30 years and I won’t go any where else! Been a customer for over 30 years and I won’t go any where else! More