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AutoNation Chrysler Jeep West
Golden, CO
1,137 Reviews
For residents in the west Denver area, there is no better place for Chrysler and Jeep cars and SUVs than AutoNation Chrysler Jeep West. Our state-of-the-art facility features one of the largest inventories of new and used Chrysler and Jeep vehicles in the Denver area, stocking a wide selection of the latest models, too. Our dealership also features an extensive inventory of other premium used cars, trucks and SUVs for sale. Whether you're upgrading to the latest new models, or are getting behind the wheel of a Chrysler or Jeep for the first time, we look forward to your visit!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,137 reviews
November 11, 2022
I went in to get my final oil change on my Gladiator with the wave program and thought it would be simple. My service rep, Danny, was nice enough but over the entire 2hr wait (which he was upfront about), no the wave program and thought it would be simple. My service rep, Danny, was nice enough but over the entire 2hr wait (which he was upfront about), not once did he come out with any type of estimate or say I’d have any charges to expect. Then the girl at the service reception called me up and handed me a bill for $140 for a cabin air filter!?! I told her I was never informed of any changes and she could have cared less, was rude, and didn’t offer any type of help or solution. I’ve worked at several dealerships and this is not how you do business, I should have been informed at some point over the 2hrs of sitting in the waiting area that there would be a charge, especially for this much on what I thought was my final free oil change. Definitely not the experience I was hoping for. Edit: Danny called me to discuss everything and was very professional, courteous, and made sure I got my issues addressed and taken care of. Stellar employee. More
by LevelerGTR
Employees Worked With
Danny in Service, Rude reception girl
November 11, 2022
Always great customer service, prompt scheduling. Friendly technicians and a great lobby to wait in. Oil change took 30 mins less than the quoted time so that was a bonus. Texting updates are fant Friendly technicians and a great lobby to wait in. Oil change took 30 mins less than the quoted time so that was a bonus. Texting updates are fantastic. More
by nhartshorn
Employees Worked With
Gray Thompson
November 08, 2022
Had the worst experience with this dealership. No reimbursement for my Uber since the shuttle was not operating due to staff shortages. Got my bid back for $1,400 which I then decided to shop arou No reimbursement for my Uber since the shuttle was not operating due to staff shortages. Got my bid back for $1,400 which I then decided to shop around and the first place I called told me $700 max and $1,400 was a robbery. Declined the service and said I would be coming to get my car. Showed up to a $200 charge without letting me know there would be a large diagnostic fee. Walked away spending $230 for a Uber and diagnostic fee. My husband just bought a brand new jeep grand Cherokee summit in April from this dealership and we both will never return for future jeeps or services on our cars. What a scam. Worst customer service and attitude. Very disappointed in the stigma with women at auto shops but seems to be true here. More
by Same1959
Employees Worked With
Steven Johnson , Gray Thompson
