AutoNation Chrysler Jeep West

I purchased my first Jeep (2023 Wrangler Rubicon 4xe) from Ceasar Ortega in September and took delivery on October 25. I already knew what I wanted, but Ceasar took the time to ensure I was well informe from Ceasar Ortega in September and took delivery on October 25. I already knew what I wanted, but Ceasar took the time to ensure I was well informed about the Jeep I was buying and made it an excellent car buying experience. Ceasar provided periodic updates so I knew what stage of the build process the Jeep was in. Marco Valles was our Finance Manager. Even though we financed our Jeep though our credit union, Marco still provided awesome customer service. He help us go though all the service and protection plans and ensure we selected the ones that were right for me and my family This is the second new car we purchased from Autonation in 14 months (the second was a 2021 Ford Explorer Limited Hybrid from Littleton). I know they are independently owned and operated, but Autonation dealers know how to treat their customers. We'll definitely buy our next vehicle from Autonation when my daughter is ready to drive. More

Overall, Ryan was great! Super helpful with great communication! I would recommend this place to anyone looking for a car! Super helpful with great communication! I would recommend this place to anyone looking for a car! More

Came in to get tires and felt like parts and service really took care of me. They took the time to help me pick out the right ones! Quick and easy process at Jeep West. really took care of me. They took the time to help me pick out the right ones! Quick and easy process at Jeep West. More

The sales people were very helpful in explaining the lease. I was surprised by the positive experience. lease. I was surprised by the positive experience. More

If you go in for service make sure you deal with Paul. He will get you taken care of. He will get you taken care of. More

Had my Jeep towed to the dealership. Had spoken with Daniel the assistant service manager who was my contact. The Jeep was there for several weeks while troubleshooting. When I went Had spoken with Daniel the assistant service manager who was my contact. The Jeep was there for several weeks while troubleshooting. When I went to learn the status, they were not able to duplicate the issues, for the Jeep was performing fine. Daniel introduced me to Brian L. in the sales department to assist with getting an appraisal on my Jeep with options for me. I was not charged anything while my vehicle was at your dealership and was surprised at the value of my 2008 Wrangler Sahara I was offered😊. Brian said he would be happy to help with finding vehicles and the offer was good for cash or trade in value. Great customer service and professionalism. Gilbert Peterson More

The sales team was great. I’m really excited about my new Jeep Wrangler Rubicon! I’m really excited about my new Jeep Wrangler Rubicon! More

I've been a customer for several years and have always had a positive experience with Autonation Chrysler Jeep West. From sales to service! Looking forward to continuing our relationship. had a positive experience with Autonation Chrysler Jeep West. From sales to service! Looking forward to continuing our relationship. More

*I did not work with the people it says I did, but it won't let me change that. Really Short Version: We worked with Nate, bought a Cherokee, it had a ton of issues, AutoNation resolved all of the i won't let me change that. Really Short Version: We worked with Nate, bought a Cherokee, it had a ton of issues, AutoNation resolved all of the issues without question. -1 star for the stress. Long Version: Buckle up, and please read all the way to get the full story. As stated above, we worked with Nate and got a 2016 Jeep Cherokee Latitude. The car looked great on the outside, but looking back we should have been more insistent that we got it inspected by a third party prior to purchase. AutoNation discourages customers from doing that under the pretense that their dealerships (or at least this one) have their own service centers where all cars get inspected before being put up for sale, along with their "no questions asked" 5 Day 250 Mile return policy. We were told it would be a big ask to get the car for a day to go have it inspected. So we moved forward with the purchase (working with Marco in Financing was a breeze) and the next day drove it to a mechanic who found the engine had almost no oil, the radiator was leaking and had no coolant, the engine cooler was leaking, rear light panels were loose, rotors were terribly warped, left front wheel was missing a lug nut, rear wheels were a mix of 17mm and 19mm lug nuts, and a bunch of other small stuff that was less of a safety issue. How this car was put on the lot by a reputable dealership is something AutoNation is still trying to figure out. We reached out to Nate and he immediately got us in contact with his manager, Alex. We arranged to get the car back to AutoNation so they could confirm the issues and we could discuss next steps. They agreed with the mechanic's assessment and got to work, no questions asked. Jumping ahead two weeks, we got the car back and took it back to the mechanic who confirmed they fixed EVERYTHING, even going a bit beyond what he was expecting on some things. While this whole experience was not the smoothest, credit needs to be given to Alex on how he handled the situation and that they took care of the customer. You don't always need to be perfect, but when you make a mistake you need to own up to it and respond professionally. Alex and the AutoNation team did that. We've had the car for a couple of weeks now and are very happy with the purchase. More

I have been using this dealership for the last 8 years. I will never go anywhere else! I have had two Jeep Wranglers with them and all of my service done there. The service team is very friendly, helpful a I will never go anywhere else! I have had two Jeep Wranglers with them and all of my service done there. The service team is very friendly, helpful and care about their customers. They have taken the time to get to know me and provide me with the best service, tires and prices. Highly recommended! More