AutoNation Chrysler Jeep West

I've been a customer for several years and have always had a positive experience with Autonation Chrysler Jeep West. From sales to service! Looking forward to continuing our relationship. had a positive experience with Autonation Chrysler Jeep West. From sales to service! Looking forward to continuing our relationship. More

*I did not work with the people it says I did, but it won't let me change that. Really Short Version: We worked with Nate, bought a Cherokee, it had a ton of issues, AutoNation resolved all of the i won't let me change that. Really Short Version: We worked with Nate, bought a Cherokee, it had a ton of issues, AutoNation resolved all of the issues without question. -1 star for the stress. Long Version: Buckle up, and please read all the way to get the full story. As stated above, we worked with Nate and got a 2016 Jeep Cherokee Latitude. The car looked great on the outside, but looking back we should have been more insistent that we got it inspected by a third party prior to purchase. AutoNation discourages customers from doing that under the pretense that their dealerships (or at least this one) have their own service centers where all cars get inspected before being put up for sale, along with their "no questions asked" 5 Day 250 Mile return policy. We were told it would be a big ask to get the car for a day to go have it inspected. So we moved forward with the purchase (working with Marco in Financing was a breeze) and the next day drove it to a mechanic who found the engine had almost no oil, the radiator was leaking and had no coolant, the engine cooler was leaking, rear light panels were loose, rotors were terribly warped, left front wheel was missing a lug nut, rear wheels were a mix of 17mm and 19mm lug nuts, and a bunch of other small stuff that was less of a safety issue. How this car was put on the lot by a reputable dealership is something AutoNation is still trying to figure out. We reached out to Nate and he immediately got us in contact with his manager, Alex. We arranged to get the car back to AutoNation so they could confirm the issues and we could discuss next steps. They agreed with the mechanic's assessment and got to work, no questions asked. Jumping ahead two weeks, we got the car back and took it back to the mechanic who confirmed they fixed EVERYTHING, even going a bit beyond what he was expecting on some things. While this whole experience was not the smoothest, credit needs to be given to Alex on how he handled the situation and that they took care of the customer. You don't always need to be perfect, but when you make a mistake you need to own up to it and respond professionally. Alex and the AutoNation team did that. We've had the car for a couple of weeks now and are very happy with the purchase. More

I have been using this dealership for the last 8 years. I will never go anywhere else! I have had two Jeep Wranglers with them and all of my service done there. The service team is very friendly, helpful a I will never go anywhere else! I have had two Jeep Wranglers with them and all of my service done there. The service team is very friendly, helpful and care about their customers. They have taken the time to get to know me and provide me with the best service, tires and prices. Highly recommended! More

Fantastic! Wonderful Service and great help from Paul Hebert. He was very attentive and thorough w explaining everything. Wonderful Service and great help from Paul Hebert. He was very attentive and thorough w explaining everything. More

I have never been disappointed by the service department of this dealership. They have always acted promptly for any serious problem I have had with my car and have given non-failing advice where needed. of this dealership. They have always acted promptly for any serious problem I have had with my car and have given non-failing advice where needed. I have been a customer for over 5 years. More

One of the nicest places to sit and wait for your car! !! comfy chairs, a fish tank, TV and plenty of vending machines !! comfy chairs, a fish tank, TV and plenty of vending machines More

The dealership is comparable to others in the area. Trying to schedule an appointment is very difficult and even harder to speak with someone over the phone, messages are never returned. Had to drive t Trying to schedule an appointment is very difficult and even harder to speak with someone over the phone, messages are never returned. Had to drive to the dealership just to speak with a service writer. I was scheduled for recall work and showed up the first and second time to find they did not have the part. Finally got the work completed on the third visit. More

Brian L. took care of me. Had the Jeep I wanted to see ready and waiting for me when I got there to test drive. Brian knew all about the vehicle, answered all took care of me. Had the Jeep I wanted to see ready and waiting for me when I got there to test drive. Brian knew all about the vehicle, answered all of my questions. More

This dealership is attentive, friendly, and they do everything to help make your experience non-stressful. There is no haggling or games, just great customer service during your buying experience. everything to help make your experience non-stressful. There is no haggling or games, just great customer service during your buying experience. More

I have been going to AutoNation Chrysler Jeep West since 2002. As a single mom I continue to go there because they take care of me like I am family and I don't have to worry about any issues. Mike Dought in 2002. As a single mom I continue to go there because they take care of me like I am family and I don't have to worry about any issues. Mike Dought in service always takes care of me like I am family. That is a high value of mine given my resources. More