AutoNation Chrysler Jeep West

I wrote a less than stellar review based on one visit that was t great. I got a decent response, the head service manager met me personally for my second visit. (I bought two cars from here). Big surpri that was t great. I got a decent response, the head service manager met me personally for my second visit. (I bought two cars from here). Big surprise, the second visit did not go well either. Unbelievable how these ppl do business. I was told they were replacing my shocks, had to order because apparently there’s no part stock at a service center. Still haven’t gotten the call to tell me parts are in (3 weeks). I was told I’d get a tank of gas and to bring my truck in “empty” to take advantage. I got my truck back empty and had to make an emergency stop to avoid running out and no one knew what I was talking about when I brought it up. Matt, the field manager, was, of course, gone for the day. More

Jeb and the team were great. Handled everything over email for an order, and pick up and trade-in experiences were easy and seamless. Handled everything over email for an order, and pick up and trade-in experiences were easy and seamless. More

Excellent service. The staff was friendly throughout the organization. I would definitely recommend to everyone. The staff was friendly throughout the organization. I would definitely recommend to everyone. More

When you schedule service or have a service question when dealing with AutoNation Jeep West you can get a representative on the phone easily. This is not my experience at other dealerships (Ford or Jeep). dealing with AutoNation Jeep West you can get a representative on the phone easily. This is not my experience at other dealerships (Ford or Jeep). More

Purchased a 2021 Wrangler Rubicon. Sales team was easy to work with and GM came over and introduced himself. Rubi developed a significant warranty covered defect. Service personnel wer Sales team was easy to work with and GM came over and introduced himself. Rubi developed a significant warranty covered defect. Service personnel were forthright about issue and likely delay in completion of suspected diagnosis and repair. Service continued to update me Without me having to ask. Upon receipt of the needed parts, these were installed, tested and approved quickly. Information about unlikely need to do same repair in the future was provided. More

The only complaint I have is I came in for an oil change and it takes two hours. I’m familiar with oil changes and I feel an hour should be plenty of time when you have an appointment. Other than that it’s and it takes two hours. I’m familiar with oil changes and I feel an hour should be plenty of time when you have an appointment. Other than that it’s a very good dealership. I’ve been doing business with them for years and have bought several cars from them and always have my vehicles serviced by them. More

How to great experience finding my car on the Internet and having it delivered to Golden dealership and having it delivered to Golden dealership More

Fue un excelente servicio siempre atienden con una sonrisa y muy amables me gusta el servicio sonrisa y muy amables me gusta el servicio More

Very courteous and conscious of our time. Our rep, Jeb did a great job with us. Our rep, Jeb did a great job with us. More

We were greeted as soon as we pulled up Very friendly environment Jeb was very helpful and explained everything to us. environment Jeb was very helpful and explained everything to us. More