AutoNation Chrysler Jeep West

Honestly, they got me the best financing available were super on top of getting me in a vehicle that fit my needs. But, within an hour if me getting the car off the lot my check engine light and tire light super on top of getting me in a vehicle that fit my needs. But, within an hour if me getting the car off the lot my check engine light and tire light came on. I immediately called and reported both and upon my own further inspection noticed sidewall damage on my tire. I would like to emphasize i had just driven the car off the lot. I was instructed to take it to my nearest Chevy dealer and pay the 200$ out of network deductible to get the check engine light and they could "see" about the tire. It has been two weeks since I heard anything at all from them. Really not good business to send your customers off the lot into a blow out situation and not offer any solution. Also within an hour of driving it off the lot my check engine light comes on and you want me to spend money to fix what the techs should have "inspected" before the vehicle was even sold. More

Attention to detail. Got me a rental car. Checked factory warranty since it was going to expire warranty since it was going to expire More

Great place to do business with felt like I was dealing with family during the whole buying experience. See Aaron in Sales for awesome service. with family during the whole buying experience. See Aaron in Sales for awesome service. More

I have had an extremely disappointing experience with AutoNation Chrysler Jeep West. I purchased a 2012 Jeep Grand Cherokee Overland from them in the middle of December. This jeep was immaculate on both AutoNation Chrysler Jeep West. I purchased a 2012 Jeep Grand Cherokee Overland from them in the middle of December. This jeep was immaculate on both the exterior and interior so I felt the slightly higher than average cost for the Jeep (per KBB) was justified. 1. All AutoNation TV ads say trade-in your car and walk out with a check. I traded in a Ram 2500 (with a lien still on the car). After making it through the process of buying the Jeep, $4,000 and change was still owed to me. I was told when I asked for the check that it would be mailed to me after receipt of my title. We have sold cars to other AutoNation dealerships in the past that have liens on them and always walked out with a check same-day. In fact, they wouldn't even let us leave without taking the check even after requesting it be mailed. Had I not ended up purchasing a car from them that same day, I would have been in trouble. 2. AutoNation guarantees you 5 days/250 miles or money back. This is great if your car explodes in the first 5 days. About 10 days after purchasing my jeep, the transmission and AC went out at the same time. Fantastic! I called my salesperson (Roberto) who told me I had a warranty so bring it back in. They would not take the car back and give me my money back at this point. I drove the Jeep back to the dealership where they began diagnosing the problem. The service team initially tried to repair the transmission with a fluid flush and a new filter. This didn't work. Then they were going to repair the transmission, but the warranty company required an independent inspector to verify that the repair was actually warranted. They ended up ordering a used transmission for the Jeep (a week to get here and a few more days to install). I requested a loaner for the time my Jeep was in the shop (over a month). The service person I was working with said that was out of his hands and that I could ask my salesperson. I emailed Roberto who called me and said they didn't have any loaners available to give me. I followed up via email to Roberto two more times over the following weeks and never heard back. I was told the AC compressor had been replaced because it went out. However, it still doesn't work and makes horrendous vibrating noises when you start the car with the AC powered on. I left a VM on Saturday with my service person and will update this when this is resolved. I took my car in for repairs on 12/22. I got my car back on 1/29. This has been the most disappointing car buying experience I've ever had. More

Wide variety of vehicles at fair prices. Wished I came here first. Found what I was looking for and drove it home that day. Sales and finance reps were friendly, knowledgeable and conscious of our time. A here first. Found what I was looking for and drove it home that day. Sales and finance reps were friendly, knowledgeable and conscious of our time. All in all a great experience! More

I didn't have an appoint but my car's computer system was acting up. Autonation West took time out to figure out the issues. Excellent customer service! acting up. Autonation West took time out to figure out the issues. Excellent customer service! More

I was very pleased with Aaron and the dealership. The car was very clean and well serviced. car was very clean and well serviced. More

They were the most friendly, attentive dealership I worked with during my last purchase. They made you feel like they wanted your business more than others. worked with during my last purchase. They made you feel like they wanted your business more than others. More

Mike Doat and Steve Johnson know their stuff and always take great care of my Jeeps!! take great care of my Jeeps!! More

The dealership is great they are always trying to do their best to make sure the customer is happy. Speed and fast service but still takes the time to answer any and all questions their best to make sure the customer is happy. Speed and fast service but still takes the time to answer any and all questions More