AutoNation Chrysler Jeep West - Service Center

Overall the dealership is alright. Location is excellent and the lot is very nice. Inside is a bit of a mess, however. Took my Jeep there for service, which was good. The check in and Location is excellent and the lot is very nice. Inside is a bit of a mess, however. Took my Jeep there for service, which was good. The check in and out was terrific, however it took way longer than I expected and I received zero proactive communication during the day. I’d call the whole place adequate. More

These guys and gals are the best, from service to parts it’s my preferred shop to go to! I pass a few other Jeep stores to get here from Erie CO. It’s worth the trip. it’s my preferred shop to go to! I pass a few other Jeep stores to get here from Erie CO. It’s worth the trip. More

Great service Good prices; I plan to buy a new Jeep next week from this dealer. next week from this dealer. More

I get great service on my 2012 Jeep SRT. Mike, my service advisor, is absolutely the best. He bends over backwards to take care of his customers. Mike, my service advisor, is absolutely the best. He bends over backwards to take care of his customers. More

Always ready to help Always professional Always friendly and more Always always available and more and friendly and more Always always available and more and More

Way over priced. $850 for a job that can be done for $350 or less any other place. Smug and inattentive. Called the previous day and was told the wrong service hours. $850 for a job that can be done for $350 or less any other place. Smug and inattentive. Called the previous day and was told the wrong service hours. So Expensive!!! More

Kevin is a stellar employee and has been assisting me for decades! I am so blessed to have him. decades! I am so blessed to have him. More

Simple “Jeep Wave” oil change and tire rotation, 6k mi service on my new Gladiator; had to make an appointment 3 weeks in advance. Arrive on time for my appt. Takes nearly 2 hours to complete the service service on my new Gladiator; had to make an appointment 3 weeks in advance. Arrive on time for my appt. Takes nearly 2 hours to complete the service - I didn’t complain, didn’t make some scene, treated the staff kindly. The lady checking me out was not friendly and seemed put-out when handing me my service report, and told me my keys were with the service writer. When I went to collect my keys from the service writer, he was also a bit rude and not at all friendly when I asked about an open recall and when I could get it scheduled. Seems folks working there are too busy to offer a good customer experience and that they didn’t like their jobs very much. Glad I don’t work there. I’ll try a different dealer for the next service, these folks are overworked or something - kinda felt bad for them. More

Love the service department! They make sure they can get me in when it is convenient for me. I am always satisfied when I go in for regular maintenance. They make sure they can get me in when it is convenient for me. I am always satisfied when I go in for regular maintenance. More

Overall a good experience, they fixed the problem that 2 visits to a different service center did not figure out. I did have some issues communicating with the service rep as he was almost never around, how visits to a different service center did not figure out. I did have some issues communicating with the service rep as he was almost never around, however, other team members did a great job of listening and helping. More