AutoNation Chrysler Jeep West - Service Center

Simple “Jeep Wave” oil change and tire rotation, 6k mi service on my new Gladiator; had to make an appointment 3 weeks in advance. Arrive on time for my appt. Takes nearly 2 hours to complete the service service on my new Gladiator; had to make an appointment 3 weeks in advance. Arrive on time for my appt. Takes nearly 2 hours to complete the service - I didn’t complain, didn’t make some scene, treated the staff kindly. The lady checking me out was not friendly and seemed put-out when handing me my service report, and told me my keys were with the service writer. When I went to collect my keys from the service writer, he was also a bit rude and not at all friendly when I asked about an open recall and when I could get it scheduled. Seems folks working there are too busy to offer a good customer experience and that they didn’t like their jobs very much. Glad I don’t work there. I’ll try a different dealer for the next service, these folks are overworked or something - kinda felt bad for them. More

Love the service department! They make sure they can get me in when it is convenient for me. I am always satisfied when I go in for regular maintenance. They make sure they can get me in when it is convenient for me. I am always satisfied when I go in for regular maintenance. More

Overall a good experience, they fixed the problem that 2 visits to a different service center did not figure out. I did have some issues communicating with the service rep as he was almost never around, how visits to a different service center did not figure out. I did have some issues communicating with the service rep as he was almost never around, however, other team members did a great job of listening and helping. More

Dan Ocampo, Service Department Autonation Golden, is consistently excellent in providing advice, follow-up, and customer care. I purchased and have serviced at this dealership since 2015. Consistency in consistently excellent in providing advice, follow-up, and customer care. I purchased and have serviced at this dealership since 2015. Consistency in Excellence is key. More

Excellent customer service! I am always treated like family here, and travel monthly to Golden, CO, where I get my Jeep serviced. Special thanks to Kevin, Danny, and Steve for a I am always treated like family here, and travel monthly to Golden, CO, where I get my Jeep serviced. Special thanks to Kevin, Danny, and Steve for always taking care of me when I am in town! More

Mike Doat and Steve Johnson always take great care of my Jeeps. Great job guys! Jeeps. Great job guys! More

I always have great service when I bring my vehicle in. Friendly and helpful staff. Friendly and helpful staff. More

These guys are Amazing! Danny and Kevin keep me in the loop every step of the way. They care for my vehicle as if it is their own. I can't thank them enough for what they do Danny and Kevin keep me in the loop every step of the way. They care for my vehicle as if it is their own. I can't thank them enough for what they do and I won't let anyone else touch my truck. You guys Rock!! More

Have had great experience with this dealers shop since buying our Jeep. The dealership could use a better waiting area. buying our Jeep. The dealership could use a better waiting area. More

They are the best service department any where! Been a customer for over 30 years and I won’t go any where else! Been a customer for over 30 years and I won’t go any where else! More