AutoNation Chrysler Jeep West - Service Center

Bought a used car. Within 24 hrs the brakes started squeeking. When I brought it back to them I was told it was just normal due to them having installed new brake pads Within 24 hrs the brakes started squeeking. When I brought it back to them I was told it was just normal due to them having installed new brake pads & it would go away. After several weeks it didn’t go away. I asked them about it again & was told to give it a but more time. The week before the 90-day warranty was up I took it in & insisted they fix it. They said they would & I should bring it in on Tuesday. I took it in Tues morning. That afternoon they called & said they couldn’t finish it today so would bring me a loaner. They brought it & it was a good car but was huge & a gas guzzler. Every day I would call expecting my car to be done. Every day they would say tomorrow. Finally they said on the next Monday that it was done. I went get it & the Service Manager told me they drive the car & heard the squeeking but there was nothing wrong with the brakes & they applied some lubricant to the metallic brake pads & it got quieter. They took a whole week to apply lubricant? I drove the car home & it seemed quieter until I got to my parking lot & braked & heard squeek. Ok, not too bad. That was Monday. Today is Wednesday & the brakes are now just as bad as when I took it in. There are loud squeeking noises plus a sort of grinding & a sound like gurgling -a liquid sound-all happening when I brake. I do delivery driving as a side job & all that week I couldn’t do any because they had my car! I couldn’t use the loaner for deliveries due to insurance issues. So they cost me money & didn’t even fix my brakes! That said, I do have to commend their sales team for working hard to get me that car in the first place. For sales they are great. Service, I don’t think they understand the concept. More

I have had bad luck at many dealership service departments, but Jeep West has been great. All work and service has been up to my standards and everything has been fixed at a fair rate and good qua departments, but Jeep West has been great. All work and service has been up to my standards and everything has been fixed at a fair rate and good quality of work. More

Steve Johnson and Mike Doat and the service team always take great care of my jeeps take great care of my jeeps More

Technician was very knowledgeable, nice, and efficient. Would recommend him to every one I know. Would recommend him to every one I know. More

We started bringing our Jeeps to Auto Nation since 2012 for service. We are treated like family! The Service team is amazing! for service. We are treated like family! The Service team is amazing! More

Great customer service. I went in for an oil change and mentioned my back window was very dirty and all car washes have been closed with the extreme cold temperatures and th I went in for an oil change and mentioned my back window was very dirty and all car washes have been closed with the extreme cold temperatures and they surprised me and cleaned it! Will be using them for all future appointments. More

Mike Doht provided excellent support and feedback through the whole process. He even managed to get my car in sooner than the online service appointment. On this basis I would give 5 stars. Would've been the whole process. He even managed to get my car in sooner than the online service appointment. On this basis I would give 5 stars. Would've been nice to pick up a clean car though, hence 4 stars. More

You guys are wonderful! !! Thank you for such great service.We drove from Elizabeth and it was worth it. !! Thank you for such great service.We drove from Elizabeth and it was worth it. More

Marek is always very helpful and works hard to resolve all of the issues. Would highly recommend service here. all of the issues. Would highly recommend service here. More

Paul in the service department does a great job he’s diligent and explains things throughly diligent and explains things throughly More