AutoNation Chrysler Jeep West - Service Center

Not very happy with the service department as I've had my 2022 Gladiator in there for the Jeep shakes and less than six thousand miles later it's doing it again---and they can't get it in for over a month. R 2022 Gladiator in there for the Jeep shakes and less than six thousand miles later it's doing it again---and they can't get it in for over a month. Really didn't buy it to have it sit waiting for a month to fix the same problem they fixed before. More

Appointment was at 10am. Didn’t leave until 2pm. Oil change, tire rotation & brake check (all made during the online booking process). Appointment was booked on 12/28/2022 f Didn’t leave until 2pm. Oil change, tire rotation & brake check (all made during the online booking process). Appointment was booked on 12/28/2022 for 01/25/2023, and was told we would have to wait. Don’t offer appointments if you can’t commit to them. I understand the labor shortages happing as I am in the construction industry, but don’t over book and leave customers waiting hours. Had a missing tire valve cap, they did not even replace it. Asked about the brakes, was told they don’t see the notes from the booking we make and was told to power wash rotors?!?! I’m not confident the brakes are even checked. More

The experience of the people that took care of me was great. They acted in a very professional manner and told me exactly what was wrong about my vehicle. I like that. No beating around the bush. Thank great. They acted in a very professional manner and told me exactly what was wrong about my vehicle. I like that. No beating around the bush. Thank yall for being nice and considerate. More

I've always had a great experience with AutoNation Jeep West. I've purchased two Jeeps from them and even though I don't live close, I always go to them for my service. They go out of their way to make sur West. I've purchased two Jeeps from them and even though I don't live close, I always go to them for my service. They go out of their way to make sure I'm taken care of! More

Another AMAZING Service experience! It’s such piece of mind knowing that my Grand Cherokee is in great hands. I’m just about to hit 100k miles, and I’ve been committed to every schedule It’s such piece of mind knowing that my Grand Cherokee is in great hands. I’m just about to hit 100k miles, and I’ve been committed to every scheduled service. It still drives like new… because of this Service Department. They’ve always been straight forward and honest. I will NEVER go anywhere else! A big THANK YOU to Kevin, Scott and Mike! More

I would not recommend them for service, unless cost is absolutely no object. We purchased a used wrangler from a private party a few months ago and this was our first visit for any kind of service. We cam absolutely no object. We purchased a used wrangler from a private party a few months ago and this was our first visit for any kind of service. We came in because the engine light came on. Within a few minutes the service manager we were greeted by had run a diagnostic of the vehicle which indicated the thermostat was likely the culprit. Despite the immediate diagnosis we were told we would need to pay a $250 diagnostic charge for the technician to look the vehicle over and insure the initial diagnosis was accurate and complete. This $250 fee does not get applied to any work to be completed. I should have just left at this point, but I agreed to the $250 and also requested an oil change. The next day the call came that, yes indeed it was the thermostat housing was the issue and the cost to repair would be $320. So in my assessment, we paid $250 for the technician to verify what had already been determined within the first 5 minutes when we tool the vehicle in. We decided to take the vehicle elsewhere and the cost of the thermostat and housing replacement will be less than half of the quoted cost from AutoNation. I gave a rating of 3 vs. 1 because I do think the technicians know what they are doing and they did remedy a raddle in rear gate/spare tire for free (though the original cost of that "repair" was quoted at $80). The service manager also reduced the cost of the oil change from $119 to $89. So all in all we paid $329 for a thermostat diagnosis and an oil change. We will go elsewhere from here forward. More

We had a recall on our Jeep Grand Cherokee and it was handled very easily and professionally from this dealership. Thanks AutoNation. handled very easily and professionally from this dealership. Thanks AutoNation. More

Awesome Service Department. Thank you so much to Danielle for making sure things were taken care of and done correctly. Thank you so much to Danielle for making sure things were taken care of and done correctly. More

From appointment-to service-to pick up, your personel are friendly, courteous, and professional and keep me well informed, service completed, problem resolved! Thank you very much! friendly, courteous, and professional and keep me well informed, service completed, problem resolved! Thank you very much! More

These are the most current people I have ever been with for service. I would recommend this service to everyone! for service. I would recommend this service to everyone! More