AutoNation Chrysler Jeep West - Service Center
Golden, CO
581 Reviews of AutoNation Chrysler Jeep West - Service Center
Had a service appt on 8/8 at 7am. Advisor told me the car diagnosis would be done by 2pm. Didn’t hear back, called the next day & was told it was assigned to a tech. No update. Day 3 Advisor told me the car diagnosis would be done by 2pm. Didn’t hear back, called the next day & was told it was assigned to a tech. No update. Day 3 was told it was finally being looked at. Was finally determined 1 of 2 issues was covered under warranty. Took 2 more days to acquire a rental car. Communication was horrible. Finally got the car back after 9 days for an A/C leak and found tools left in my car. Puncture and damage to leather seats and dash. Will not take my car back. More
Caught a nail in my tire on my way down on I70 and it started to loose air pressure. I was close by the dealership and decided to do a pit stop. Service dept. was very busy but neverless they tried me to started to loose air pressure. I was close by the dealership and decided to do a pit stop. Service dept. was very busy but neverless they tried me to get into a bay. In about a half hour they got the tired fixed and i was on my way. Can't say thank you enough for the friendliness, professionalism and can do approach. Thank you Scott & Curtis. More
The service experience was good. I was however disappointed to learn that my extended warranty had expired 342 miles ago and I had an issue that required service. I expressed my di I was however disappointed to learn that my extended warranty had expired 342 miles ago and I had an issue that required service. I expressed my disappoint that I was not notified previously about the warranty expiring. More
Great follow up from Mike on the Jeep repair requirements. A bit longer delay on obtaining parts than I would have liked but that's life in America now. Finished repair works great. Well done requirements. A bit longer delay on obtaining parts than I would have liked but that's life in America now. Finished repair works great. Well done and professional. The only disappointment was the lack of a loaner car while the repairs were being performed. The loaner was a benefit offered by the extended warranty that was purchased from AutoNation. More
Wonderful service department (Paul Hebert) that took care of us while on vacation. Worked us in to get the Jeep repaired on back to the Jeep trails ASAP!!! Great experience!!! of us while on vacation. Worked us in to get the Jeep repaired on back to the Jeep trails ASAP!!! Great experience!!! More