AutoNation Chrysler Jeep West - Service Center

Todd, Matt & Kevin are the only people I deal with when it comes time to shop for a vechicle in the Reilly family. They are the best, hands down, They are very competent at what they do and are very profes it comes time to shop for a vechicle in the Reilly family. They are the best, hands down, They are very competent at what they do and are very professiaonal. Thats rare and it is much appreciated. Don't go somewhere else and get burned - have the confidence in them giving you the best deal and best vechicle they can get More

Steve was very helpful and was aware of my short time frame. He kept me informed of the progress of the diagnosis and repair. I got my Jeep back earlier than expected. Even my engine was steam cleaned frame. He kept me informed of the progress of the diagnosis and repair. I got my Jeep back earlier than expected. Even my engine was steam cleaned and looks new. More

Friendly, responsive, helpful. I appreciated their help with a recent emergency break issue. Thank you I appreciated their help with a recent emergency break issue. Thank you More

Dealer was not concerned about my time, minimal service took much longer than expected with no follow-up. took much longer than expected with no follow-up. More

Good service. Very helpful people. Wait time was longer than usual & was not pleased with price increase. Very helpful people. Wait time was longer than usual & was not pleased with price increase. More

Service at this dealership is excellent sales people are top-notch couldn’t ask for better top-notch couldn’t ask for better More

Service writer was nice. No problem with her. Brought my 2021 Wrangler for transmission problem. I brought it to a Jeep dealer expecting expertise on a Jeep product. For a $ No problem with her. Brought my 2021 Wrangler for transmission problem. I brought it to a Jeep dealer expecting expertise on a Jeep product. For a $199 Evaluation fee I was given two options to fix it. Spend $119.95 for a software upgrade or $8700 to replace the transmission. I spent the $119.95 for the software update and it did not fix it. But I was still required to pay for it. I paid $199 + $119.95 for nothing. My only option then was to replace the entire transmission for $8700??? This vehicle has 70,000 miles and the transmission needs replaced? The dealer cannot fix the transmission? Only option is replacement? I have been buying cars long enough to remember when dealers actually fixed things instead of just replacement. So much for the "expertise" of taking it to a Jeep dealer. I will be taking it to transmission shops to see if they can actually fix the car. I have purchased 6 Wranglers since 1995 and this will probably be my last. I am a very unhappy Jeep customer. More

It took 6 weeks to get my car repaired! Chrysler warranty failed to repair the engine correctly. They only replaced the damaged parts, they did NOT CORRECT the problem that caused the damag Chrysler warranty failed to repair the engine correctly. They only replaced the damaged parts, they did NOT CORRECT the problem that caused the damage ( the oil control valves on the MDS system, damage to the bearings and other engine components due to metal shavings in the oil). The engine should have been replaced. Chrysler has been replacing the engines when the MDS cam & lifters fail. This failure is caused by poor design of the oiling system in the gen 3 engines. I feel my engine should have been replaced also. Mike Doht tried to get a new engine, but was rejected by Chrysler warranty. I also believe the damaged parts BELONG to me, not Chrysler. I will be Joining the Class Action Law Suit against Chrysler! My complaint against the dealership is the long waiting time; the car was returned dirty; and the dealership offered no help with assisting with our loss of a vehicle. We had to rent a car and get bus transportation for Six weeks More

Steve, was awesome! He is always helpful and gets my vehicle in and out of service when needed. He is always helpful and gets my vehicle in and out of service when needed. More

Service Dept. did a great job analyzing a tough to find error alert. Really appreciate service mechanics and Mike Doht in the service department. did a great job analyzing a tough to find error alert. Really appreciate service mechanics and Mike Doht in the service department. More