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AutoNation Chrysler Jeep West - Service Center
Golden, CO
578 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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Workmanship
Service Time
Service Communication
578 Reviews of AutoNation Chrysler Jeep West - Service Center
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July 25, 2021
This is the Best Service Department I have ever taken a vehicle to! They care about you and your vehicle. Kevin Ramer and team Rock! They keep you fully informed and are so professional. I won't let anyone vehicle to! They care about you and your vehicle. Kevin Ramer and team Rock! They keep you fully informed and are so professional. I won't let anyone else touch my Dodge truck. More
by Stephanie F
Employees Worked With
Kevin Ramer and Danny
July 23, 2021
Had a hitch put on my jeep in May. The electrical didn’t work so I had to go back. Annoying but was given a free oil change for my troubles and that made me a satisfied customer. work so I had to go back. Annoying but was given a free oil change for my troubles and that made me a satisfied customer. More
by Cheryl
Employees Worked With
Danny
July 22, 2021
It takes 2 hours for a simple oil change and tire rotation. I would think that the appointment time would assure the fastest service. But I was warned it would take 1 and half hours. rotation. I would think that the appointment time would assure the fastest service. But I was warned it would take 1 and half hours. More
by Cd
Employees Worked With
Danny
July 21, 2021
Service department is excellent. Very friendly. Have always gone there and continue to go there. Very good from the time you walk into the door until you leave. always gone there and continue to go there. Very good from the time you walk into the door until you leave. More
by JB
Employees Worked With
Kevin Ramer and Marek K
July 21, 2021
Exceptionally careful. Work requested is work done. Daniel has gone the extra mile to help me do an ROI on the new Gorilla glass windshield for my 2020 Jeep Wrangler JL. Daniel has gone the extra mile to help me do an ROI on the new Gorilla glass windshield for my 2020 Jeep Wrangler JL. More
by Rob H
Employees Worked With
Daniel, Angie, and others
April 17, 2021
I brought in my new “used” Jeep I was having a minor issue with. The sales manager, Andre was extremely courteous and facilitated a repair. He made sure I was completely satisfied with my purchase. issue with. The sales manager, Andre was extremely courteous and facilitated a repair. He made sure I was completely satisfied with my purchase. More
by Lori from Memphis
Employees Worked With
Andre
August 28, 2019
RIP OFF Beyond words ticked off. When you have to wait for service appoint, find promos and go in and are told there are none except the 4 LOF's for ___? But Beyond words ticked off. When you have to wait for service appoint, find promos and go in and are told there are none except the 4 LOF's for ___? But you know you saw a 20k service price that was decent on their website. Then you agree to do the 20k service only having 13k miles. Go home, get the call it'll be $775 best price and that will include Alignment and Rear Differential... but they offer a 10% off. while on the phone I find a 15% off special as I couldn't find the 20k one at that moment. Then go in and find that you are charged $844 less "insurance" plus tax...(wheres the 15% discount). The service guy is gone after I make payment so no reviewing with him.. not even a nice free car wash for the gouch. Go home and bring up care service record/appointment on there website (where I'd linked on the recommended 20k service in making the appointment) and there it is - the 20k deal for $176.85 that includes LOF, A/C Filter, Battery Service, Rotate Tires.... and many things that aren't even cited as inspected on my check out slip. They charged me for so many stupid add on's that I never agreed to like "Clorox Sanitation", The extra allignment which I really shouldn't have needed was quoted as an extra for $119.95 but charged $140. Nothing about the idle issue I was having was ever noted at inspected. GARBAGE - save yourself and go elsewhere - I should have been wary - STOPPED and found the price and demanded to pay no more but being stressed in the middle of a move I was the trusting gal listening to the nice guy BS. If a JEEP at 13k miles needs that much service it's a piece of JUNK or they are working you. Based on a necessary followup visit I have raised the scoring here. They were very nice in taking my concerns seriously and there commitment to addressing the issues. I will hopefully get to write a new review with a high score in the near future. More
by FOOLISH1!
Employees Worked With
Annonymous
August 25, 2019
Addressed my concerns I had my Liberty in for service and Kevin was great to work with! He took the time to address all my questions and concerns. I really got the sense ev I had my Liberty in for service and Kevin was great to work with! He took the time to address all my questions and concerns. I really got the sense every customer is important! Thank you! More
by Susan
Employees Worked With
Kevin
August 20, 2019
Vehicle Servicing They said they changed wiper blades and charged $40 but when I checked it was the same old one. Also usually in other dealership they will do car wash They said they changed wiper blades and charged $40 but when I checked it was the same old one. Also usually in other dealership they will do car wash but not here. More
by John
Employees Worked With
Anonymous
