AutoNation Chrysler Jeep West - Service Center

RIP OFF Beyond words ticked off. When you have to wait for service appoint, find promos and go in and are told there are none except the 4 LOF's for ___? But Beyond words ticked off. When you have to wait for service appoint, find promos and go in and are told there are none except the 4 LOF's for ___? But you know you saw a 20k service price that was decent on their website. Then you agree to do the 20k service only having 13k miles. Go home, get the call it'll be $775 best price and that will include Alignment and Rear Differential... but they offer a 10% off. while on the phone I find a 15% off special as I couldn't find the 20k one at that moment. Then go in and find that you are charged $844 less "insurance" plus tax...(wheres the 15% discount). The service guy is gone after I make payment so no reviewing with him.. not even a nice free car wash for the gouch. Go home and bring up care service record/appointment on there website (where I'd linked on the recommended 20k service in making the appointment) and there it is - the 20k deal for $176.85 that includes LOF, A/C Filter, Battery Service, Rotate Tires.... and many things that aren't even cited as inspected on my check out slip. They charged me for so many stupid add on's that I never agreed to like "Clorox Sanitation", The extra allignment which I really shouldn't have needed was quoted as an extra for $119.95 but charged $140. Nothing about the idle issue I was having was ever noted at inspected. GARBAGE - save yourself and go elsewhere - I should have been wary - STOPPED and found the price and demanded to pay no more but being stressed in the middle of a move I was the trusting gal listening to the nice guy BS. If a JEEP at 13k miles needs that much service it's a piece of JUNK or they are working you. Based on a necessary followup visit I have raised the scoring here. They were very nice in taking my concerns seriously and there commitment to addressing the issues. I will hopefully get to write a new review with a high score in the near future. More

Addressed my concerns I had my Liberty in for service and Kevin was great to work with! He took the time to address all my questions and concerns. I really got the sense ev I had my Liberty in for service and Kevin was great to work with! He took the time to address all my questions and concerns. I really got the sense every customer is important! Thank you! More

Vehicle Servicing They said they changed wiper blades and charged $40 but when I checked it was the same old one. Also usually in other dealership they will do car wash They said they changed wiper blades and charged $40 but when I checked it was the same old one. Also usually in other dealership they will do car wash but not here. More

Dishonest service dept Worst most dishonest service department I've ever experienced. Gave my daughter a $195 estimate to fix an ABS sensor, then demanded additional $240 w Worst most dishonest service department I've ever experienced. Gave my daughter a $195 estimate to fix an ABS sensor, then demanded additional $240 when she called to check on it. She couldn't afford that so went to pick it up and they wouldn't give back her Jeep unless she paid $195 "diagnostic fee" even though no repair work was done. She went to Golden Auto Clinic and got the repair done for under $150. Stay away if you don't want to be ripped off! More

Service Center Skimps on Parts and is Dishonest Took my new Wrangler JL in for the free routine service after purchasing at this dealership, and they used a cheaper non-synthetic oil rather than the Took my new Wrangler JL in for the free routine service after purchasing at this dealership, and they used a cheaper non-synthetic oil rather than the one called for in the owner's manual (they used a 5w-20 instead of a 0w-20), overfilled my oil, didn't top off my fluids, and didn't fix the slow leak on my tire even after rotating it. When I brought it back to get these issues fixed, they acted like my request was unreasonable and said it would take days to do. Now my Jeep doesn't run smooth and the engine sounds different, so I have to find a reputable shop to figure out what else Autonation F'ed up. Don't get your vehicle serviced here if you care about it. More

Horrible Service Dept. I bought my Jeep Liberty from these people and over the years their Service Dept. has gone down hill. It took them 5 days to just look at the vehicle I bought my Jeep Liberty from these people and over the years their Service Dept. has gone down hill. It took them 5 days to just look at the vehicle and diagnose what was wrong. Ok, I'm all right with that, but then no call from anyone to advise me what the problem was or what the charges would be. I called for an entire day and could not get anyone to pick up the phone. I finally called new sales and asked one of the salesman if he would give them a message to call. He said he would and still no call. I then drove to the dealership and found out it had been diagnosed, but no one cared to call me. Mike is the Assistant Manager and he quoted me a price and it turned out to be $90 more when I went to pay. He came up to the window and acted as if it were my fault he had to walk up the stairs. He then told me there was a $59.99 shop charge. I had no liquids or parts that needed to be disposed of. He said it didn't matter, "Everyone pays that, its posted on the window". No explanation or reasoning for why I was paying for something that they didn't need for my vehicle. If you buy a car here DONT USE THE SERVICE DEPARTMENT, you will be treated like crap! Never will I buy another vehicle from these people. More

Service Been going to this dealership for years. Bought all my vehicles there and serviced. Just had my 08 jeep wrangler in out for a semi major repair thanks Been going to this dealership for years. Bought all my vehicles there and serviced. Just had my 08 jeep wrangler in out for a semi major repair thanks to Dustin and Scott. More

No Communication of Diagnostic Charges They simply don't let you know about the $185 charge to just open the hood. They didn't let me know about the cost for the service after they ident They simply don't let you know about the $185 charge to just open the hood. They didn't let me know about the cost for the service after they identified the problem. More

Service Department is Poor I have a 2012 Jeep Grand Cherokee Overland Summit with 28,000 miles. The SRV 4WD and traction Control Off light came on. I called AutoNation Chrysler I have a 2012 Jeep Grand Cherokee Overland Summit with 28,000 miles. The SRV 4WD and traction Control Off light came on. I called AutoNation Chrysler Jeep West and made an appointment. The earliest time available was 3 weeks out. Service Advisor stated no further damage would be done, but not to drive if Check Engine light was on and flashing. My appoint day finally came on September 20th. I dropped the Jeep off on time. During check-in, I was told they were pretty busy and was asked if we could work with them. We said that would be fine and were OK with an extra day. We called on the 21st and were told that no work had even begun. Essentially the appointment time just puts you in the queue and doesn't get you in any faster. Not sure why I need to make an appointment if I just puts me in line with the other customers. I told them to not perform any work and I would pick-up. No apology, nothing. I told them I was going to write a review and they basically said they are highly rated and we really don't care. DO NOT do business with this dealership. They don't care. They even told me I could expect the same thing at other dealerships. On to my independent mechanic. I WILL NEVER BY ANOTHER CHRYSLER PRODUCT. More

Dishonest and unreliable The other reviews are right, worst service department ever. I spent a whole day being lied to by the service department, then I had to go rent an Uber The other reviews are right, worst service department ever. I spent a whole day being lied to by the service department, then I had to go rent an Uber to get around that night because they couldn't get my 1 hour repair done that day. Made the appointment 2 weeks prior, dropped the vehicle off at 9:30 am. P.S. When you buy a brand new vehicle from AutoNation, check the lug nuts before you drive away. More