AutoNation Chrysler Jeep West - Service Center

Dishonest service dept Worst most dishonest service department I've ever experienced. Gave my daughter a $195 estimate to fix an ABS sensor, then demanded additional $240 w Worst most dishonest service department I've ever experienced. Gave my daughter a $195 estimate to fix an ABS sensor, then demanded additional $240 when she called to check on it. She couldn't afford that so went to pick it up and they wouldn't give back her Jeep unless she paid $195 "diagnostic fee" even though no repair work was done. She went to Golden Auto Clinic and got the repair done for under $150. Stay away if you don't want to be ripped off! More

Service Center Skimps on Parts and is Dishonest Took my new Wrangler JL in for the free routine service after purchasing at this dealership, and they used a cheaper non-synthetic oil rather than the Took my new Wrangler JL in for the free routine service after purchasing at this dealership, and they used a cheaper non-synthetic oil rather than the one called for in the owner's manual (they used a 5w-20 instead of a 0w-20), overfilled my oil, didn't top off my fluids, and didn't fix the slow leak on my tire even after rotating it. When I brought it back to get these issues fixed, they acted like my request was unreasonable and said it would take days to do. Now my Jeep doesn't run smooth and the engine sounds different, so I have to find a reputable shop to figure out what else Autonation F'ed up. Don't get your vehicle serviced here if you care about it. More

Horrible Service Dept. I bought my Jeep Liberty from these people and over the years their Service Dept. has gone down hill. It took them 5 days to just look at the vehicle I bought my Jeep Liberty from these people and over the years their Service Dept. has gone down hill. It took them 5 days to just look at the vehicle and diagnose what was wrong. Ok, I'm all right with that, but then no call from anyone to advise me what the problem was or what the charges would be. I called for an entire day and could not get anyone to pick up the phone. I finally called new sales and asked one of the salesman if he would give them a message to call. He said he would and still no call. I then drove to the dealership and found out it had been diagnosed, but no one cared to call me. Mike is the Assistant Manager and he quoted me a price and it turned out to be $90 more when I went to pay. He came up to the window and acted as if it were my fault he had to walk up the stairs. He then told me there was a $59.99 shop charge. I had no liquids or parts that needed to be disposed of. He said it didn't matter, "Everyone pays that, its posted on the window". No explanation or reasoning for why I was paying for something that they didn't need for my vehicle. If you buy a car here DONT USE THE SERVICE DEPARTMENT, you will be treated like crap! Never will I buy another vehicle from these people. More

Service Been going to this dealership for years. Bought all my vehicles there and serviced. Just had my 08 jeep wrangler in out for a semi major repair thanks Been going to this dealership for years. Bought all my vehicles there and serviced. Just had my 08 jeep wrangler in out for a semi major repair thanks to Dustin and Scott. More

No Communication of Diagnostic Charges They simply don't let you know about the $185 charge to just open the hood. They didn't let me know about the cost for the service after they ident They simply don't let you know about the $185 charge to just open the hood. They didn't let me know about the cost for the service after they identified the problem. More

Service Department is Poor I have a 2012 Jeep Grand Cherokee Overland Summit with 28,000 miles. The SRV 4WD and traction Control Off light came on. I called AutoNation Chrysler I have a 2012 Jeep Grand Cherokee Overland Summit with 28,000 miles. The SRV 4WD and traction Control Off light came on. I called AutoNation Chrysler Jeep West and made an appointment. The earliest time available was 3 weeks out. Service Advisor stated no further damage would be done, but not to drive if Check Engine light was on and flashing. My appoint day finally came on September 20th. I dropped the Jeep off on time. During check-in, I was told they were pretty busy and was asked if we could work with them. We said that would be fine and were OK with an extra day. We called on the 21st and were told that no work had even begun. Essentially the appointment time just puts you in the queue and doesn't get you in any faster. Not sure why I need to make an appointment if I just puts me in line with the other customers. I told them to not perform any work and I would pick-up. No apology, nothing. I told them I was going to write a review and they basically said they are highly rated and we really don't care. DO NOT do business with this dealership. They don't care. They even told me I could expect the same thing at other dealerships. On to my independent mechanic. I WILL NEVER BY ANOTHER CHRYSLER PRODUCT. More

Dishonest and unreliable The other reviews are right, worst service department ever. I spent a whole day being lied to by the service department, then I had to go rent an Uber The other reviews are right, worst service department ever. I spent a whole day being lied to by the service department, then I had to go rent an Uber to get around that night because they couldn't get my 1 hour repair done that day. Made the appointment 2 weeks prior, dropped the vehicle off at 9:30 am. P.S. When you buy a brand new vehicle from AutoNation, check the lug nuts before you drive away. More

BEST SERVICE CENTER EVER! Its really too bad people have to show their true colors and rip on a business or an individual with in that business, but I guess this is an easy pla Its really too bad people have to show their true colors and rip on a business or an individual with in that business, but I guess this is an easy place to do that for those cowards. I have NEVER had a "bad" experience here. The Service Repair and Maintenance Shop is by far the BEST I have ever encountered in my 35 years of driving. Sure every business has a "bad day" but those who feel or have expressed dis-satisfaction are clearly color blind or didn't give them a 2nd chance. I buy my vehicles here because of the SERVICE DEPARTMENT ! Matt, Kevin and their TEAM are AMAZING! Thanks guys! More

#1 Customer Service! I just bought my 4th Jeep from Autonation Jeep West. Everyone, from the sales team to the finance department to the service department ,was profession I just bought my 4th Jeep from Autonation Jeep West. Everyone, from the sales team to the finance department to the service department ,was professional, courteous, and friendly. Matt Click and Ryan Shinn exceeded all of my expectations and went above and beyond to make sure that my after market stereo system was installed perfectly! These people rock! More

Service less than 1 star Took 2016 Jeep in for wiper arm recall. Mentioned a spring sound occasionally when hitting brake. Took clean car in and got back car that looked like Took 2016 Jeep in for wiper arm recall. Mentioned a spring sound occasionally when hitting brake. Took clean car in and got back car that looked like in had been off-reading when returned. Tech, Fred, drove car 18 miles for diagnostics! 18 miles is a road trip not a diagnostic test. Don't trust these guys! More