AutoNation Chrysler Jeep West - Service Center

The sales team is very good and helpful. Having to wait MONTHS to get a service appointment and when finally getting my car in being told that they had to order parts and I would have to bri Having to wait MONTHS to get a service appointment and when finally getting my car in being told that they had to order parts and I would have to bring it back in the following month for another multi-day appointment is VERY disappointing. We would like to be able to drive our Wagoneer that is LESS THAN A YEAR OLD, but not being able to get it serviced when there's clearly a warranty issue with the rotors makes us wary of driving it on any long road trips. Unsatisfied. More

Very happy with the service. Matt is very professional. Easy to deal with. Kept me informed on what vehicle and repairs needed. I would recommend him and this dealership. Keep up Matt is very professional. Easy to deal with. Kept me informed on what vehicle and repairs needed. I would recommend him and this dealership. Keep up the good work. More

Danny and the service staff are knowledgeable, helpful and efficient. I've had my Wrangler since 2016, and continue to take it to this AutoNation dealership where I bought it. This is the only time in the and efficient. I've had my Wrangler since 2016, and continue to take it to this AutoNation dealership where I bought it. This is the only time in the 50 years of owning cars that I have taken my vehicle in to a dealership. More

Mike was great to work with he got my car all done in 4 days days More

I made a routine appointment and although I did have to wait three weeks to get in, they were timely and professional and even helped me with some last minute additional work. Danielle did a great job. wait three weeks to get in, they were timely and professional and even helped me with some last minute additional work. Danielle did a great job. More

As always, the service department was extremely helpful, friendly, and efficient in servicing my Jeep. Kevin, his team, and technicians are very professional, considerate, and greatly appreciated for the w friendly, and efficient in servicing my Jeep. Kevin, his team, and technicians are very professional, considerate, and greatly appreciated for the work they do and how well they do it! More

I made an appointment to fix an extended warranty item and look at a check engine light. The soonest they could get me in was 5 weeks later. Due to a trip I let them know I needed the Jeep back within 1 1 and look at a check engine light. The soonest they could get me in was 5 weeks later. Due to a trip I let them know I needed the Jeep back within 1 1/2 days. When I checked it in for the repairs for my 8:15 am appointment time, I mentioned the timing requirement again. Nothing was said either time. That day I never heard about the status of my vehicle so I called them at the end of the day. I was told the service tech had not even looked at my car and it could be 1-2 days before that happened. I was also told that it could take 2-4 days after the diagnosis before they got approval from the 3rd party extended warranty company, and then the repairs needed to take place depending on parts availability. Bottom line, it is a minimum of 1 week that you need to leave your car for repairs that used to take 1-2 days. There were no expectations set for the new timeline they operate under and no communications to me about the extended process to get your vehicle repaired. I have another appointment 3 weeks from now to take it in again and start over. Not happy at all. Poor communications and no expectations given. Poor way to run a business. More

Everyone is friendly and nice. They always take care of my service needs! I love this place They always take care of my service needs! I love this place More

I went to two other Jeep dealerships on a Mopar warranty issue for struts and was met with unprofessional attitudes and responses. Daniel R. at Jeep West was immediately able to find the warranty and provid issue for struts and was met with unprofessional attitudes and responses. Daniel R. at Jeep West was immediately able to find the warranty and provided me with helpful information and professional service other dealerships did not. He kept me informed of delays that occurred and when the car was finished gave me important information about dealing with Mopar warranty delays for future use. More

The only reason this dealership is getting 5 starts from me is because of people like Paul at Jeep West. He really knows what customer service should be an stands by his word to follow up and follow thru. T me is because of people like Paul at Jeep West. He really knows what customer service should be an stands by his word to follow up and follow thru. Thank you Paul for changing my initial perspective - More