AutoNation Chrysler Jeep West - Service Center

We purchased a Jeep Grand Cherokee from this location in 2021. Took it in to be serviced in early June (for the 4th or 5th time) because the check engine light would not go off - vehicle still completely dr 2021. Took it in to be serviced in early June (for the 4th or 5th time) because the check engine light would not go off - vehicle still completely drivable. After having it for 2 weeks, they finally apparently fixed the sensor causing the check engine light issue, but broke something else in the process. Now we are told the vehicle will likely not be ready until August. That's a total of almost 3 months without use of the vehicle due to a technician's mistake. Everyone makes mistakes, but the reason for the poor review is that we were only given a rental for 5 days (and had to beg them just to get that, after the vehicle had already been in the shop for 2 weeks). All summer with no vehicle due to the dealership's error. Terrible service and we regret ever purchasing from them. More

Service was good! Only iffy thing is how long the dealership has your your vehicle for! Only iffy thing is how long the dealership has your your vehicle for! More

Paul was great to work with. Even though it took a hour and half to get an oil change he was a pleasure to work with and know it wasn't his fault for the slow service. Even though it took a hour and half to get an oil change he was a pleasure to work with and know it wasn't his fault for the slow service. More

I thought they did a pretty good job. I showed up with a couple of young dogs and they seemed to get the work done a little quicker for me because I wasn't expecting updates to be done at I showed up with a couple of young dogs and they seemed to get the work done a little quicker for me because I wasn't expecting updates to be done at that time .Really appreciate the way they took of me.THANKS !! More

Have had a great experience here every time! Purchased a Grand Cherokee and Aydin was super helpful throughout the process. The service experience was just as great, though I wish they had compl Purchased a Grand Cherokee and Aydin was super helpful throughout the process. The service experience was just as great, though I wish they had complimentary loaners. More

Took my Grand Cherokee to the Dodge dealer across the street since that is where I purchased it. Needed to get a trailer wiring harness that I installed "configured" and was told by that service departm street since that is where I purchased it. Needed to get a trailer wiring harness that I installed "configured" and was told by that service department the wiring Jeep built into my vehicle was not usable so my harness wasn't going to work and that I should go to Uhaul. Went to one Uhaul who sent me to another because they didn't have parts. The second Uhaul told me they would never install a wiring harness on a vehicle that already has one built in. After going to Dodge, Uhaul, another uHaul I was about to give up but figured I should try the Jeep dealership across the street from where I started. Steve Johnson could tell I was frustrated when I arrived and was exceptional. Had me in and out in no time and for a few bucks less than what Dodge quoted me. This is the kind of experience that not only got my future service business, but will also strongly influence where I purchase my next Jeep. Thank you, Steve, for being awesome! More

Took my jeep in for its 20k service. The service was completed earlier than expected. Very easy to work with the friendly service techs. I also had a nail in my tire which they replaced The service was completed earlier than expected. Very easy to work with the friendly service techs. I also had a nail in my tire which they replaced and also filed the claim for me so I had nothing to pay and no effort on my part. More

Technician was fantastic in getting my vehicle in and out in a timely manner. I had no issues waiting for parts, they carried everything in stock. Service advisors were fantastic in their knowledge and capab in a timely manner. I had no issues waiting for parts, they carried everything in stock. Service advisors were fantastic in their knowledge and capabilities to handle vehicles. I would recommend this shop to other people I know. More

The service department is the main attraction. While I have only had contact with the service writers it is obvious taking care of the customers needs is the top priority of all. Kevin Ramer a While I have only had contact with the service writers it is obvious taking care of the customers needs is the top priority of all. Kevin Ramer and Matt Click are the driving force in this family like operation. You really are trusting your life to people servicing your car. Since 1992 our family has been kept safe by these people Just a wonderful group of professionals Stan Ames More

My Jeep Grand Cherokee 4xe was in for a recall and they also did the full inspection of the vehicle. Great and friendly service everytime! also did the full inspection of the vehicle. Great and friendly service everytime! More