AutoNation Collision Center Westlake

Communications were poor. Never heard updates from the person handling the case. The web page status had a pick-up time when the service center was closed. The only time wor Never heard updates from the person handling the case. The web page status had a pick-up time when the service center was closed. The only time work got done was when I initiated it. More

Horrific experience Need to return 7 times Still not fixed Took elsewhere Needed to take elsewhere since not fixed fixed Took elsewhere Needed to take elsewhere since not fixed More

Matt and his team did an excellent and timely job on my Fusion. They were pleasant to work with and I felt my car was in the best of hands. Fusion. They were pleasant to work with and I felt my car was in the best of hands. More

the collision staff was courteous and professional. Although there were delays, the work was done to my total satisfaction. The total cost was less than the estimate. Although there were delays, the work was done to my total satisfaction. The total cost was less than the estimate. More

Matt and his team the best. Did a fantastic job. Car handles beautifully. Thank you! Did a fantastic job. Car handles beautifully. Thank you! More

I first took my car ( which I bought there ) in for a replacement FORD logo, which was taken off by a car wash. Kaelyn was very helpful and got the part ordered. When they were done with the work, they p replacement FORD logo, which was taken off by a car wash. Kaelyn was very helpful and got the part ordered. When they were done with the work, they pointed out that my rear wiper arm was cracked. I called back a little while later and ordered the part and, set a time to have it done. All went smoothly, and I was very happy with the whole process. More

They are very professional and personable. They did outstanding repairs on my truck Came back looking perfect..Keep you well informed as to the progress as they go. Would recommend them t They did outstanding repairs on my truck Came back looking perfect..Keep you well informed as to the progress as they go. Would recommend them to anyone needing collision repairs More

The entire process was handled professionally and efficiently. Our point person, Lisa, was a pleasure to deal with. The entire team made a lousy situation easier to handle. We would highly recommend efficiently. Our point person, Lisa, was a pleasure to deal with. The entire team made a lousy situation easier to handle. We would highly recommend AutoNation, Westlake More

Efficient and quality work. Good communication. Friendly staff. Convenient location. Very clean car at end. Good communication. Friendly staff. Convenient location. Very clean car at end. More

brought my 2020 Nissan Rogue in for front end repair following a one-car collision with a parking garage pillar. I was able to come in for an estimate the same day I called. I was able to leave it there following a one-car collision with a parking garage pillar. I was able to come in for an estimate the same day I called. I was able to leave it there, and they drove me home. I received timely updates and got the car back a week earlier than they estimate. Lisa Harris was a pleasure to work with. Will absolutely bring future issues to them with no hesitation. More